Nginx 500 error at checkout

Discussion in 'Purchase and License Keys' started by 42datafox, Nov 23, 2021.

  1. 42datafox

    42datafox New Member

    Hello,
    I placed an order today (#O4B-xxx) and after clicking submit for the payment I got a Nginx 500 error.
    I have also not received any email confirmations.
    Just wanted to ensure everything else is processing smoothly.
     
    Last edited by a moderator: Nov 23, 2021
  2. Ch3vr0n

    Ch3vr0n Translator NL

    It's not processing smoothly unfortunately if you got that message. That's an internal server error, chances are pretty high your order did not go through.
     
  3. 42datafox

    42datafox New Member

    That was my theory as well. I will wait 48 hours and check again to see if I need to try again.
     
  4. Ivan

    Ivan Admin Staff Member

    Indeed, today we experienced some routing issues (lasted ~40 minutes) with our shop server and your order got stuck in nirwana. I noticed that 90 minutes ago and set your order manually to "FAILED" and you should have received an email about that.

    Sorry for any inconveniences...
     
    DeepSpace and whatever_gong82 like this.