Hi,
I tried to order anystream plus on the 28th, and ran into the same problems as a few others have reported.
I got timeouts and various other strange errors, and your web site was unavalable for a while. I tried to do the purchase a few times (using different browsers and cards), but finally it looked as if the purchase sort of succeeded...
but I have not received any confirmation, and there is no sign of the transactions in my internet bank.
As you apparently don't use 3d secure, I have to open my card for "unsafe" internet purchases for 60 minutes and also allow world wide purchases, I did not do that for the first transactions, but for the last. (how the h... shoud I know that it is needed ;-/) This means that if your attempt to charge my card failed when the 60 minutes were gone, the payment would have vailed
but as I haven't seen any mail at all from you (I have checked my junk mail as well), I am starting to wonder what is the status of my order? should I retry it now that your webshop is feeling better?
regards,
Anders
I tried to order anystream plus on the 28th, and ran into the same problems as a few others have reported.
I got timeouts and various other strange errors, and your web site was unavalable for a while. I tried to do the purchase a few times (using different browsers and cards), but finally it looked as if the purchase sort of succeeded...
but I have not received any confirmation, and there is no sign of the transactions in my internet bank.
As you apparently don't use 3d secure, I have to open my card for "unsafe" internet purchases for 60 minutes and also allow world wide purchases, I did not do that for the first transactions, but for the last. (how the h... shoud I know that it is needed ;-/) This means that if your attempt to charge my card failed when the 60 minutes were gone, the payment would have vailed
but as I haven't seen any mail at all from you (I have checked my junk mail as well), I am starting to wonder what is the status of my order? should I retry it now that your webshop is feeling better?
regards,
Anders