Forbidden Error while downloading in PrimeVideo

[Lenka Utsugi]

Hi there,

I encountered in an error when I was downloading an episode (Episode - 20)

Show Link: https://www.primevideo.com/detail/0FJUDGAUIW4705LKWWRIDBEQQI/

Please look into it.

 

[Ch3vr0n]

Restart the software, go to menu - settings and enable the debug log (will open at the bottom of AnyStream). Then try again, if it still fails, copy that info in a txt file and attach it here.

Sent from my Pixel 3 XL using Tapatalk

 

[Lenka Utsugi]

Restart the software, go to menu - settings and enable the debug log (will open at the bottom of AnyStream). Then try again, if it still fails, copy that info in a txt file and attach it here.

Sent from my Pixel 3 XL using Tapatalk

Here you go.

 

[Prospere]

Sorry for the inconvenience, but it would be much better if you use the "File->Create log file" option. That would create a complete log file with information that is not needed/understandable by the end user, but is crucial for us to find the root of the problem.

Please, do that and attach the *.astlog file.

 

[Ch3vr0n]

Ah I figured that option would be useless since the download never started.

Sent from my Pixel 3 XL using Tapatalk

 

[Lenka Utsugi]

Ah I figured that option would be useless since the download never started.

Sent from my Pixel 3 XL using Tapatalk

Yea I never have astlog file for that episode, Coz It never begins downloading in the first place.

 

[Prospere]

Yea I never have astlog file for that episode, Coz It never begins downloading in the first place.

That's what "File->Create log file" is for.

 

[Lenka Utsugi]

i tried creating log after getting error. its in the attachment.

 

[Prospere]

Is it that you were downloading an episode every minute or so? This is highly NOT recommended. We do not know what kind of reaction that could provoke on Amazon side.

 

[Ch3vr0n]

Even with my 300Mbps/sec connection it takes me multiple minutes per episode even at 720p+5.1 audio. I don't know OP's connection speed but unless someone can say the opposite, I don't think it's even physically possible to gain the speed on Amazon side that's currently possible on the Netflix side (at max speed setting)

Sent from my Pixel 3 XL using Tapatalk

 

[Prospere]

That depends on the CDN server. If a given server is experiencing light load, then why not. This also depends on the resolution being selected. I can confirm that certain downloads are quite fast.

 

[Sei969]

That depends on the CDN server. If a given server is experiencing light load, then why not. This also depends on the resolution being selected. I can confirm that certain downloads are quite fast.

I remember that when I used Nap36 the download speed was much higher than with Anystream. Maybe the Unlimited speed option isn't really unlimited?
Having said that I enjoy these trial days and then I will buy the lifetime license, hoping for a discount.

 

[Lenka Utsugi]

That depends on the CDN server. If a given server is experiencing light load, then why not. This also depends on the resolution being selected. I can confirm that certain downloads are quite fast.

There is a chance less load on server maybe, 100 Mb/s is my speed currently and episode is in low quality.

Btw So why episode - 20 isn't getting downloaded? Any Fix?

 

[Prospere]

The only fix that may be is call Amazon and ask them to put the file on server. The episode is not playable in a browser. Trying to manually get the MPD file by pasting the URL into the browser's address bar results in:

<ResourceNotFoundException>
    <Message>Failed to locate the requested manifest.</Message>
</ResourceNotFoundException>

Meaning that, unfortunately, we can do nothing about it as the problem is not related to AnyStream.