Forbidden Error while downloading in PrimeVideo

Discussion in 'AnyStream' started by Lenka Utsugi, Sep 24, 2020.

  1. Lenka Utsugi

    Lenka Utsugi Active Member

    Last edited by a moderator: Sep 25, 2020
  2. Ch3vr0n

    Ch3vr0n Translator NL & Mod

    Restart the software, go to menu - settings and enable the debug log (will open at the bottom of AnyStream). Then try again, if it still fails, copy that info in a txt file and attach it here.

    Sent from my Pixel 3 XL using Tapatalk
     
  3. Lenka Utsugi

    Lenka Utsugi Active Member

    Here you go. :)
     

    Attached Files:

    • log.txt
      File size:
      1.3 KB
      Views:
      9
  4. Prospere

    Prospere RedFox Development Team

    Sorry for the inconvenience, but it would be much better if you use the "File->Create log file" option. That would create a complete log file with information that is not needed/understandable by the end user, but is crucial for us to find the root of the problem.

    Please, do that and attach the *.astlog file.
     
  5. Ch3vr0n

    Ch3vr0n Translator NL & Mod

    Ah I figured that option would be useless since the download never started.

    Sent from my Pixel 3 XL using Tapatalk
     
  6. Lenka Utsugi

    Lenka Utsugi Active Member

    Yea I never have astlog file for that episode, Coz It never begins downloading in the first place.
     
  7. Prospere

    Prospere RedFox Development Team

    That's what "File->Create log file" is for.
     
  8. Lenka Utsugi

    Lenka Utsugi Active Member

    i tried creating log after getting error. its in the attachment.
     

    Attached Files:

    Aeneas72 likes this.
  9. Prospere

    Prospere RedFox Development Team

    Is it that you were downloading an episode every minute or so? This is highly NOT recommended. We do not know what kind of reaction that could provoke on Amazon side.
     
  10. Ch3vr0n

    Ch3vr0n Translator NL & Mod

    Even with my 300Mbps/sec connection it takes me multiple minutes per episode even at 720p+5.1 audio. I don't know OP's connection speed but unless someone can say the opposite, I don't think it's even physically possible to gain the speed on Amazon side that's currently possible on the Netflix side (at max speed setting)

    Sent from my Pixel 3 XL using Tapatalk
     
  11. Prospere

    Prospere RedFox Development Team

    That depends on the CDN server. If a given server is experiencing light load, then why not. This also depends on the resolution being selected. I can confirm that certain downloads are quite fast.
     
  12. Sei969

    Sei969 Active Member

    I remember that when I used Nap36 the download speed was much higher than with Anystream. Maybe the Unlimited speed option isn't really unlimited?
    Having said that I enjoy these trial days and then I will buy the lifetime license, hoping for a discount. ;)
     
  13. Lenka Utsugi

    Lenka Utsugi Active Member

    There is a chance less load on server maybe, 100 Mb/s is my speed currently and episode is in low quality.

    Btw So why episode - 20 isn't getting downloaded? Any Fix?
     
  14. Prospere

    Prospere RedFox Development Team

    The only fix that may be is call Amazon and ask them to put the file on server. The episode is not playable in a browser. Trying to manually get the MPD file by pasting the URL into the browser's address bar results in:

    Code:
    <ResourceNotFoundException>
        <Message>Failed to locate the requested manifest.</Message>
    </ResourceNotFoundException>
    
    Meaning that, unfortunately, we can do nothing about it as the problem is not related to AnyStream.