madhusker
Member
Thread Starter
- Joined
- Jan 25, 2011
- Messages
- 11
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- 1
There are a ton of threads, upset people, but I think the facts and research is clear. Lifetime members like us paid for development work that is very expensive and was completed using our funds that were already paid for. That same development work to build what RedFox is today was already paid for by Slysoft users, and is now being sold again to the same customers. The new money you're taking from customers right now is filling the kitty for updates that really only re-branded and upped the version tick to 8. There is NO major development being done that I can see, and I believe the funds are covering expenses to setup a new team. Updates and database maintenance are needed, and I get that... But there was very little cost for you to get the product you're trying to re-sell me at more than full price. We built this product with Slysoft that you're reselling, not the new you (remember the "it was them, not us" threads). *I'm* the one that paid to build the product you're reselling, not you that are now charging for it again. Remember this every time you reply to an unhappy lifetime customer.
I'm willing to help out the team given what happened. What did happen is no easy day... BUT, the problem I have is that I was screwed out of the 20% off because you didn't send me an email telling me I only had 2 months to get it. This new team *IS* the old team, and I cannot help you were negligent in maintaining your customer emails or account information. To me that is 101 how you manage a software business. So, think about that for when you're shut down again. Perhaps backup your data to the cloud somewhere.
I'm on the fence at this point, but this is a really great product. It's just too bad the lifetime members are treated with such disrespect in the forums when they funded the work you're trying to re-sell them again. Remember, you're in the job you have today because we funded your salary. Slysoft nor RedFox would exist today if weren't for the loyal customers (RedFox wouldn't have a Slysoft product to re-sell). Have some respect for those paying customers as they put food on your table all these years. So if you're gonna be sticks in the mud, at the very minimum, I believe you should offer the lifetime members 20-30% off at anytime they want to come back...which will more than fund your ongoing maintenance of a product that was already funded and built by us before RedFox was even born.
-Thanks.
I'm willing to help out the team given what happened. What did happen is no easy day... BUT, the problem I have is that I was screwed out of the 20% off because you didn't send me an email telling me I only had 2 months to get it. This new team *IS* the old team, and I cannot help you were negligent in maintaining your customer emails or account information. To me that is 101 how you manage a software business. So, think about that for when you're shut down again. Perhaps backup your data to the cloud somewhere.
I'm on the fence at this point, but this is a really great product. It's just too bad the lifetime members are treated with such disrespect in the forums when they funded the work you're trying to re-sell them again. Remember, you're in the job you have today because we funded your salary. Slysoft nor RedFox would exist today if weren't for the loyal customers (RedFox wouldn't have a Slysoft product to re-sell). Have some respect for those paying customers as they put food on your table all these years. So if you're gonna be sticks in the mud, at the very minimum, I believe you should offer the lifetime members 20-30% off at anytime they want to come back...which will more than fund your ongoing maintenance of a product that was already funded and built by us before RedFox was even born.
-Thanks.
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