Resolved "Your license has been deactivated (Reason: Wrong product.)

[teege]

So this will be the second device I will have used my lifetime key on. I actually put in a ticket about this a several months ago, but it doesn't look like I've gotten anything back... With ChromeCDM dying and my copy of SF not working I figured I should check in over here and see how things are going.

I saw the Basic was discontinued, and just to put it out there, that should not be the issue as I updated to Plus on 9/12/2021. I have the email receipts if verification is needed.



Would greatly appreciate any help. Thanks so much.

 

[tectpro]

So this will be the second device I will have used my lifetime key on. I actually put in a ticket about this a several months ago, but it doesn't look like I've gotten anything back... With ChromeCDM dying and my copy of SF not working I figured I should check in over here and see how things are going.

I saw the Basic was discontinued, and just to put it out there, that should not be the issue as I updated to Plus on 9/12/2021. I have the email receipts if verification is needed.

View attachment 77834

Would greatly appreciate any help. Thanks so much.

I make a wild guess
But it might be you are using the Anystream activation instead of the Plus version.
You can retrieve your license here:

Key Recovery

 

[teege]

When you suggested that I searched for that in my email, and came across a conversation with a helpful guy named Ivan that I had over a year ago regarding this issue.

Whoops, that's embarrassing. Sorry everyone!

 

[Ivan]

a helpful guy named Ivan