Unable to copy Finding You

[lafcajun]

Was unable to copy Finding You. Tried ripping but that didn't work only blank black screens coppied.

 

[DeepSpace]

Create and post a full logfile.
And tell us how you tried to play it back, maybe it is something with the player.

 

[Lukas]

Was unable to copy Finding You. Tried ripping but that didn't work only blank black screens coppied.

please send the logfile
nyDVD Logfile Creation:

When you request assistance on the RedFox Forum you can greatly increase the effectiveness of any response by reviewing this thread first and then providing the readers with as much information as possible about your problem. Without an anydvd logfile, the developer staff simply cannot help you. Regardless of how detailed your problem descriptive post is. In order to succesfully create a troubleshooting topic. Please follow the instructions below.


1. Get and install the latest version of AnyDVD as seen at the very top of this Forum
Many times a beta is shown here and this may contain the fix you need for your disc. If not already done, please install that version and proceed as needed. If your license prohibits the latest version, use the latest your version allows.

2. Set "Default" status in AnyDVD
Left click the AnyDVD icon in the system tray (lower right of your screen) and click "default". Try your disc again. If this works we want to know about it anyway. When you post be sure to mention what setting you changed that caused your error.

3. Next, tell us about your problem but explain it and avoid under-statements like:

• "won't work"
• "can't copy anything"
• "stopped working"
• "Help!!"
• I COULD NOT MAKE A BACK UP COPY
• "keeps stopping"
• "I'm getting errors when I copy"
• "All other Blu-ray's work, just this one will not"
• "I am having problems copying my movies"
• Any idea what I can do about a <insert title> that won't copy?

Tell us:

• the title of the disc and its country of origin
• EAN / UPC number (barcode)
• Webshop link if you have one (amazon, ebay,...)
• what you are trying to do or setting you wanted to use when the error occurred
• what is not working and what is happening?
• IMPORTANT: what is the error message?

4. Post an AnyDVD log file. Many times the answer to your question is visible to experienced users or RedFox support or a developer right away.

Ensure Anydvd is running.

1. Put the problematic original disc in your optical drive/reader. Wait for Anydvd to scan the disc.
2. Right click the red fox icon on your system tray (to the lower right).
3. Select "Create Logfile"
4. Wait for Anydvd to create a log file. In some circumstances this might take 5 minutes or longer.
5. A pop-up screen will appear. Take note of the location where Anydvd created the logfile "Anydvd_Info_<xxxxxxx>.ziplog" (or something similar)
6. Click "ok". A Windows Explorer will open. You will see a zip file called "Anydvd_Info_titleofmydisc.ziplog"
7. Click "Create new topic" on the top or bottom right of a forum section.
8. Describe the problem
9. Below the text box you will see 3 buttons. Click the middle one that states "Upload File".
10. A small pop-up screen should appear (if it doesn't please ensure your browser is enabled to allow pop-ups from the RedFox forums)
11. Click the "Browse" button, and locate and select the .ziplog file you created.
12. Wait for the progress indicator in the top right corner to finish. Then click "Close"
13. When you submit reply, or submit a new thread, the .ziplog file will be attached automatically for us to take a look at.

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[DeepSpace]

Regardless of how detailed your problem descriptive post is.

Well, not always. Sometimes a specific wording or detail can already tell what the problem is. For example, when a user says AnyDVD cannot decrypt the UHD disc. Then it is most likeley that it is not supported yet.

 

[lafcajun]

Was unable to copy Finding You. Tried ripping but that didn't work only blank black screens coppied.

Found the trouble was with DVD Shrink. Uninstalled it and reinstalled and now it works correctly

 

[DeepSpace]

Found the trouble was with DVD Shrink.

That is something you should include in future posts. We cannot know if you use AnyDVD or DVDShrink (etc) to copy, even with a logfile. That would only show if it is installed or not.

 

[coopervid]

The correct advice is: Rip with AnyDVD to folder. If that works AnyDVD is out of the picture. Third party programs should be used after that. If you want to shortcut that's OK if it works. If not, do it like I just said.