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Ultra HD problem in PowerDVD

K

Kirben

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I'm having a strange problem getting full screen in PowerDVD, when playing certain Ultra HD movies directly from the discs.
In TV move the colored BD/DVD title bar stays on the screen in full screen.
In PC mode it will only go maximed, with unresponsive colored controls (like the disc section screen) along the bottom.

The weird part is it only occurs with certain discs, live action movies (Spartacus, Star Wars) are fine, but all my animated movies (Coco, Incredible, Ling King, Soul) have this problem.

I'm using AnyDVD 8.6.2.3 / MakeMKV v1.17.1, with PowerDVD 21 (21.0.2019.62), under Windows 10 (19044.1826). Has anyone else seen this problem, or know a soluation?
 
Kirben said:
I'm having a strange problem getting full screen in PowerDVD, when playing certain Ultra HD movies directly from the discs.
In TV move the colored BD/DVD title bar stays on the screen in full screen.
In PC mode it will only go maximed, with unresponsive colored controls (like the disc section screen) along the bottom.

The weird part is it only occurs with certain discs, live action movies (Spartacus, Star Wars) are fine, but all my animated movies (Coco, Incredible, Ling King, Soul) have this problem.

I'm using AnyDVD 8.6.2.3 / MakeMKV v1.17.1, with PowerDVD 21 (21.0.2019.62), under Windows 10 (19044.1826). Has anyone else seen this problem, or know a soluation?
Click to expand...
Have you tried to contact Cyberlink and their Customer Support staff?

It might work out for you that way.

:)
 
whatever_gong82 said:
Have you tried to contact Cyberlink and their Customer Support staff?
:)
Click to expand...
I don't see that getting far, when Cyberlink realize I'm bypassing their copy protection methods, by using an unsupported graphics card for Ultra HD playback.

Their support seems rather useless anyway, their first response is to request screenshots, for a program that actually blocks the print screen key.....

EDIT: I found the exact cause of the problem, in case it helps anyone else. The problem only happens if you playback in SDR only, and choose to hide the option to ask again.
 
Last edited:
Kirben said:
I don't see that getting far, when Cyberlink realize I'm bypassing their copy protection methods, by using an unsupported graphics card for Ultra HD playback.

Their support seems rather useless anyway, their first response is to request screenshots, for a program that actually blocks the print screen key.....

EDIT: I found the exact cause of the problem, in case it helps anyone else. The problem only happens if you playback in SDR only, and choose to hide the option to ask again.
Click to expand...
Yes, their Customer Support can be a pain to get any help with, because I'm currently having an issue with PowerDVD 22 Ultra making folders for each file that I have on my system, even though in the past, whenever I had PowerDVD locate a folder, all the files underneath it would easily be listed in that folder only.

I even showed them what folders a previous version of PowerDVD did, which for me is PowerDVD 19 Ultra, which listed the files under any 1 folder normally, but they have been giving me conflicting information, and I'm about to give up on ever getting the issue resolved.
 
You should move to another setup. Some prefer Kodi or Plex. I prefer an Oppo clone and I'm very happy with it.
 
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