I am having trouble getting SAW IV to play back, and it is the only BLU ray that want play back is this an anydvd error or hardware or software error, the disc plays fine on another blu ray player just can't get it to run on my computer.
1) Update your drive's firmware if available:
it is up todate
2) Ensure you're using the lastest version of Anydvd HD. Check the sticky at the top of this forum.
6.4.5.9 being used
3) Remove packet writing software from your system, including Roxio's Directcd, Nero's Incd, Roxio/Sonic's DragtoDisc, Drive Letter Access, CyberLink InstantBurn, NTI's Filecd, etc.
None being used
4) Specify the a)full title, b)region code, c) country, and d) release date of the disc that you're experiencing issues with.
SAW IV, RC 1, USA, 1/22/2008
5) Click the red fox icon in your system tray. Select "status" on the left hand side of your screen. With the problematic disc inserted in your computer, click the appropriate drive tab letter (the drive containing the disc) in Anydvd HD. In the window below the drive letter (just right click in the window and choose "select all" and then "copy"), copy and paste (right click, select "paste") the information into your next reply on these forums.
No Disc is present in Drive G:!
HL-DT-ST BDDVDRW GGC-H20L 1.02 411227075781F15719
6) State the full a)error message(s) you encountered, b)tell us what program(s) you were using when you received the error message(s), c) provide version numbers of those programs and d) describe in detail what you were doing when you received the error message(s).
No error message anydvd just want read the disc
7) Post the Anydvd zip log file to the forums:
a) Ensure Anydvd is running.
b) Put the problematic original disc in your optical drive/reader. Wait for Anydvd to scan the disc.
c) Right click the red fox icon on your toolbar.
d) Select "Create Logfile"
e) Wait for Anydvd to create a log file.
f) A pop-up screen will appear. Take note of the location where Anydvd created the logfile and the logfile's name. Click "ok".
g) Go to your My Documents folder
h) You will see a zip file called "Anydvd_Info_titleofmydisc.zip" (or something similar; see step f)
i) When replying or posting in the Slysoft forums, look for the icon that looks like (in other words, look for the paperclip after clicking "quote" or when creating a new thread)
j) If you don't see that paperclip icon, click the "go advanced" button. You should see that icon now. Click the paperclip.
k) A small pop-up screen should appear (if it doesn't please ensure your browser is enabled to allow pop-ups from the Slysoft forums)
l) Click the "Browse" button, and locate and select the .zip file you created.
m) click "upload"
n) Close the window. When you submit reply, or submit a new thread, the .zip file will be attached automatically for us to take a look at
Cant Create log file because anydvdHD want load the disc
8 ) a) Is your software HD player up to date? What version are you using?
Cyberlink PDVD VER 8.0.1830.50
b) What graphic driver version are you using? Is it up to date as well?
Nvidia 175.19
For Ati based cards, visit http://ati.amd.com/support/driver.html
For Nvidia based cards, visit http://www.nvidia.com/Download/index.aspx
9 ) What graphics card brand and model are you using?
EVGA 7950 GT in SLI mode
10) Do you have Data Execution Prevention enabled in XP or Vista and are experiencing playback issues? Try disabling DEP.
No
11 ) Before posting, please use the "search" function on these boards. Many answers are available already.
Cant find anything on this subject
1) Update your drive's firmware if available:
it is up todate
2) Ensure you're using the lastest version of Anydvd HD. Check the sticky at the top of this forum.
6.4.5.9 being used
3) Remove packet writing software from your system, including Roxio's Directcd, Nero's Incd, Roxio/Sonic's DragtoDisc, Drive Letter Access, CyberLink InstantBurn, NTI's Filecd, etc.
None being used
4) Specify the a)full title, b)region code, c) country, and d) release date of the disc that you're experiencing issues with.
SAW IV, RC 1, USA, 1/22/2008
5) Click the red fox icon in your system tray. Select "status" on the left hand side of your screen. With the problematic disc inserted in your computer, click the appropriate drive tab letter (the drive containing the disc) in Anydvd HD. In the window below the drive letter (just right click in the window and choose "select all" and then "copy"), copy and paste (right click, select "paste") the information into your next reply on these forums.
No Disc is present in Drive G:!
HL-DT-ST BDDVDRW GGC-H20L 1.02 411227075781F15719
6) State the full a)error message(s) you encountered, b)tell us what program(s) you were using when you received the error message(s), c) provide version numbers of those programs and d) describe in detail what you were doing when you received the error message(s).
No error message anydvd just want read the disc
7) Post the Anydvd zip log file to the forums:
a) Ensure Anydvd is running.
b) Put the problematic original disc in your optical drive/reader. Wait for Anydvd to scan the disc.
c) Right click the red fox icon on your toolbar.
d) Select "Create Logfile"
e) Wait for Anydvd to create a log file.
f) A pop-up screen will appear. Take note of the location where Anydvd created the logfile and the logfile's name. Click "ok".
g) Go to your My Documents folder
h) You will see a zip file called "Anydvd_Info_titleofmydisc.zip" (or something similar; see step f)
i) When replying or posting in the Slysoft forums, look for the icon that looks like (in other words, look for the paperclip after clicking "quote" or when creating a new thread)
j) If you don't see that paperclip icon, click the "go advanced" button. You should see that icon now. Click the paperclip.
k) A small pop-up screen should appear (if it doesn't please ensure your browser is enabled to allow pop-ups from the Slysoft forums)
l) Click the "Browse" button, and locate and select the .zip file you created.
m) click "upload"
n) Close the window. When you submit reply, or submit a new thread, the .zip file will be attached automatically for us to take a look at
Cant Create log file because anydvdHD want load the disc
8 ) a) Is your software HD player up to date? What version are you using?
Cyberlink PDVD VER 8.0.1830.50
b) What graphic driver version are you using? Is it up to date as well?
Nvidia 175.19
For Ati based cards, visit http://ati.amd.com/support/driver.html
For Nvidia based cards, visit http://www.nvidia.com/Download/index.aspx
9 ) What graphics card brand and model are you using?
EVGA 7950 GT in SLI mode
10) Do you have Data Execution Prevention enabled in XP or Vista and are experiencing playback issues? Try disabling DEP.
No
11 ) Before posting, please use the "search" function on these boards. Many answers are available already.
Cant find anything on this subject