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[Resolved] AP audio selection greyed out

S

SSoft88

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Has anyone else seen this (screenshot attached)?

The audio language and audio track selections are greyed out.

It seems to randomly affect some episodes. Yet to see it affect a movie.
 

Attachments

  • AS_AP.png
    AS_AP.png
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It is normal behavior, but only if there is only one option available. So AS disables the dropdown boxes, since you can't choose something anyway. But in this case you should leave a log, since the boxes are completely blank.
I think something like that already happend once in the past.

Did you try to download one of these episodes? If so, do they contain (the correct) audio? If so, it is only a small error how AS displays the information I guess.
 
DeepSpace said:
Did you try to download one of these episodes? If so, do they contain (the correct) audio? If so, it is only a small error how AS displays the information I guess.
Click to expand...
Unfortunately, the download button is also greyed out. I'm guessing because there are no audio tracks found.

Is there are way to create a log for the episodes with issues, since there is no download?
 
Listen to DeepSpace for sure and leave a log. But one thing to try just in the event it helps is to blow out the AP browser cache. Just rename or delete this directory with AS closed and then open it up. I think it will probably cause you to have to log back in. This probably won't help but it's easy enough to try in the event your cache has just gotten messy.

C:\Users\USER_NAME\AppData\Local\RedFox\AnyStream\cache
 
SSoft88 said:
the download button is also greyed out
Click to expand...
Oops, missed that.
SSoft88 said:
Is there are way to create a log for the episodes with issues
Click to expand...
Sure, I've seen your name before, don't you know that? After you opened the download dialog to get the data about the episode, close it and go to File-Save logfile. It will open an explorer window to let you choose where to save.
 
DQ said:
Listen to DeepSpace for sure and leave a log. But one thing to try just in the event it helps is to blow out the AP browser cache. Just rename or delete this directory with AS closed and then open it up. I think it will probably cause you to have to log back in. This probably won't help but it's easy enough to try in the event your cache has just gotten messy.

C:\Users\USER_NAME\AppData\Local\RedFox\AnyStream\cache
Click to expand...
Thanks for the tip regarding the cache. I will try it and post if it helps or not...
 
DeepSpace said:
Sure, I've seen your name before, don't you know that? After you opened the download dialog to get the data about the episode, close it and go to File-Save logfile. It will open an explorer window to let you choose where to save.
Click to expand...
Thanks for that. Log file attached, after attempting an example episode (ep. 10 from HAPPYish). All the other episodes 1-9 work fine.

Also, I tried to download it by adding it to the queue as multiple episode checkbox selection. Once it gets to ep. 10, it crashed AS. Dump file attached.

Quite strange. Barring the cache suggestion - will still try that - it's almost like AP have made some kind of filing/DB/typo error and AS can't find the audio info.
 

Attachments

  • AnyStream_1.3.2.0.astlog
    307.7 KB · Views: 0
If anyone is willing to sacrifice a download token for a test, could someone try to download Twin Peaks season 2, episode 7 or episode 12, from US AP?

Would be great if I'm able to compare your attempt/results. Thanks.
 
SSoft88 said:
If anyone is willing to sacrifice a download token for a test, could someone try to download Twin Peaks season 2, episode 7 or episode 12, from US AP?

Would be great if I'm able to compare your attempt/results. Thanks.
Click to expand...

What are you looking for? Whether the audio is greyed out on the download? Or what the audio is like after downloading?
 
I was able to download Twin Peaks season 2 episode 7 in HD with 5+1 surround sound (there were many options for audio at variable bit rates)
 
Water Faucet said:
What are you looking for? Whether the audio is greyed out on the download? Or what the audio is like after downloading?
Click to expand...
Just if the audio is greyed out.
.. I guess in that case, it wouldn't require using a download token - doh!
 
Water Faucet said:
I was able to download Twin Peaks season 2 episode 7 in HD with 5+1 surround sound (there were many options for audio at variable bit rates)
Click to expand...
Thanks very much for testing and confirming!
Much appreciated.
 
DQ said:
Listen to DeepSpace for sure and leave a log. But one thing to try just in the event it helps is to blow out the AP browser cache. Just rename or delete this directory with AS closed and then open it up. I think it will probably cause you to have to log back in. This probably won't help but it's easy enough to try in the event your cache has just gotten messy.

C:\Users\USER_NAME\AppData\Local\RedFox\AnyStream\cache
Click to expand...
Finally tried this. Unfortunately, no joy. Still the same issues with the same episodes.
Has me stumped... why it they work for others but not me... hmm :confused:
 
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