Purchased Anydvd Hd but I don’t have a key yet

Discussion in 'Purchase and License Keys' started by Scott Foster, Dec 24, 2018.

  1. Scott Foster

    Scott Foster New Member

    Hopefully the powers that be will read this. I purchased Anydvd Hd on Dec. 19th. The transaction removed the money from my account but croaked on returning to RedFox. I sent an email but have not received a response. Help would be appreciated.
     
  2. Ivan

    Ivan Admin Staff Member

    Hi Scott,

    I found your order and even the support ticket you opened. Support replied to you within 10 minutes. I also checked the mail.log and all emails arrived at your hotmail account. So it looks like all emails got stuck in your spam filter, you should check your spam folder.

    However, in a few minutes I'll send you a private forum message with your license key attached.

    Thank you for supporting our projects and...

    Merry Christmas!!!!
    Ivan
     
    amazing, RedFox 1 and whatever_gong82 like this.
  3. amazing

    amazing Well-Known Member

    very kwl for helping him @Ivan (y)(y)(y)
     
  4. Dean McQueen

    Dean McQueen New Member

    Hi Ivan,
    I am having a similar problem, but slightly different. Support has tried mailing me my key to two separate email accounts, but it's not coming through. Can I get my key through a PM as well?
     
  5. Ivan

    Ivan Admin Staff Member

    Hi Dean,

    I checked your email addresses and our mail log.
    Your first email address was protonmail: they are known for rejecting our emails with license attached because they flag the license as potentially dangerous (which is basically correct) since it's a Windows registry file.
    Your yandex address rejected all our emails with "RCPT TO rejected 550 5.7.1 Policy rejection on the target address", so maybe you should check your settings in Yandex.

    I'll send your license in a minute attached to a private forum message.

    Thank you for your purchase and supporting us!
    Ivan
     
    whatever_gong82 likes this.
  6. Dean McQueen

    Dean McQueen New Member

    Got it, thanks a lot!