Prime download issues - "I could not create the output file.....

Discussion in 'AnyStream' started by 25delta, Sep 22, 2020.

  1. 25delta

    25delta New Member

    Appears to be a fantastic offering, and perhaps I have missed the simplest of steps, but I log onto Amazon Prime, select a show, wait for the downloadables to turn green, select my show, and I get three back to back messages:
    1 - I could not create the output file at D:/..........
    Click ok, then next error
    2 - Failed to create log file
    click ok, then next message
    3 - Could not create the output file at D:/...... (slightly different than error 1, no I to begin with and this on has an ok button and open output folder in explorer...)

    Tried on multiple shows, no go.
    I don't have a log file to upload as, see above.
    Thanks
     
  2. 25delta

    25delta New Member

    Tried in NF as well, same issue. So I'm sure it is something in the way it installed on my end.
    Looking forward to guidance.
    Thanks
     
  3. Prospere

    Prospere RedFox Development Team

    Interesting.
    You masked the output file path, but are you sure the path is correct? Especially the Show/Tile names.

    As well, you can still have a log - just go to File -> Show log messages. You would then have the log displayed at the bottom of the window. You can simply copy it and save it as a text file.
     
  4. 25delta

    25delta New Member

    Thank you for your prompt reply, the file path was the first thing I checked, and when I get the third message that has a button to open the directory, it does so correctly. I copied the log you described and a screenshot of the file and the file path and put them in the attachments.
    I look forward to your response.
     

    Attached Files:

    Aeneas72 likes this.
  5. Prospere

    Prospere RedFox Development Team

    Great! Thanks for the log! I am on it
     
    Aeneas72 likes this.
  6. 25delta

    25delta New Member

    I tried to simplify the settings. My C: drive is OS and D: drive is data. I changed the path to the C: drive and it works fine. Not sure why, all other data is fine directed towards D:. But, that simple change made it work. FYI.
     
  7. Prospere

    Prospere RedFox Development Team

    I am still working on it. No sign of error. The path is valid...
     
    Aeneas72 likes this.
  8. Prospere

    Prospere RedFox Development Team