PLEASE read this before you post

Discussion in 'AnyDVD HD (DVD issues)' started by Frank, Mar 23, 2012.

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  1. Frank

    Frank SlySoft Support Team

    Author's note: This is an attempt to condense the "first contact" information with the intent to help new-submitters to give us the minimum information for problem determination and to finally get rid of the fluff. Helpful comments welcome, then we'll see where this goes.


    When you request assistance on the SlySoft Forum you can greatly increase the effectiveness of any response by reviewing this thread first and then providing the readers with as much information as possible about your problem.

    1. Get and install the latest version of AnyDVD as seen at the very top of this Forum
    Many times a beta is shown here and this may contain the fix you need for your disc. If not already done, please install that version and proceed as needed.

    2. Set "Default" status in AnyDVD
    Left click the AnyDVD icon in the system tray (lower right of your screen) and click "default". Try your disc again. If this works we want to know about it anyway. When you post be sure to mention what setting you changed that caused your error.

    3. Next, tell us about your problem but explain it and avoid under-statements like:
    • "won't work"
    • "can't copy anything"
    • "stopped working"
    • "Help!!"
    • I COULD NOT MAKE A BACK UP COPY
    • "keeps stopping"
    • "I'm getting errors when I copy"
    • "All other DVDs work, just this one will not"
    • "I am having problems copying my movies"
    • Any idea what I can do about a DVD that won't copy?
    Tell us:
    • the title of the disc and its country of origin
    • what you are trying to do or setting you wanted to use when the error occurred
    • IMPORTANT: what is the error message?

    4. Not using CloneDVD and you have the "can't copy" scenario? Use the "rip video DVD to hard disc..." option on the right mouse click menu on the AnyDVD tray fox icon and then burn from the Hard Drive and NOT the DVD. If you still get errors then let us know

    5. Post an AnyDVD log file. Many times the answer to your question is visible to experienced users or RedFox support or a developer right away.

    Ensure Anydvd is running.
    1. Put the problematic original disc in your optical drive/reader. Wait for Anydvd to scan the disc.
    2. Right click the red fox icon on your system tray (to the lower right).
    3. Select "Create Logfile"
    4. Wait for Anydvd to create a log file. In some circumstances this might take 5 minutes or longer.
    5. A pop-up screen will appear. Take note of the location where Anydvd created the logfile "Anydvd_Info_<xxxxxxx>.ziplog" (or something similar)
    6. Click "ok". A Windows Explorer will open. You will see a zip file called "Anydvd_Info_titleofmydisc.ziplog"
    7. Click "Create new topic" on the top or bottom right of a forum section.
    8. Describe the problem
    9. Below the text box you will see 3 buttons. Click the middle one that states "Upload File".
    10. A small pop-up screen should appear (if it doesn't please ensure your browser is enabled to allow pop-ups from the RedFox forums)
    11. Click the "Browse" button, and locate and select the .ziplog file you created.
    12. Wait for the progress indicator in the top right corner to finish. Then click "Close"
    13. When you submit reply, or submit a new thread, the .ziplog file will be attached automatically for us to take a look at.
     
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