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Not a RedFox Issue Peacock Download Issues

M

mattblade

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Having issues when downloading Peacock content.

Downloading content fails with error "Couldn't retrieve playlist". Multiple try's will sometimes work, but the failures are regular. Program was reinstalled and that does not help. Logged out and restarted before logging in, and that does not work either.

Log shows the following error.
00:08:44.487 - [Debug] [peacock] Fetching playlist for Prom Night
00:08:44.625 - [Debug] [peacock] Downloading from: COMCAST
00:08:59.620 - [Error] [peacock] Request timed out: https://g002-vod-us-cmaf-prd-cc.cdn...nc/master_cmaf.mpd?c3.ri=12516996230266522331
00:08:59.621 - [Error] [peacock] mpd data is empty

Any ideas of what to do to resolve? Are others having the same issue?
 

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No, I have no ideas, and I can't even look at the log because all you posted was a snippet of the txt file.
 
forum.redfox.bz

Guide - How to Make an AnyStream Logfile?

Help Us Help you. Please make an AnyStream log file with every error report posted. 1. Look at the GUI of AnyStream. 2. In the upper left-hand corner you will see FILE 3. Press File, and you will see Create log file, create it 4. It is in a .zip format (lastlog) on your desktop or in your...
forum.redfox.bz forum.redfox.bz
 
Prom Night on Peacock downloads just fine, please try it again.

Prom night.png
 
I attached it to the main message. I'll attach it here again. This is Season 1 Episode 19 of "That 70's Show" - Titled "Prom Night".

I upgraded to the beta version earlier to see if that would help. It did not.
 

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  • AnyStream_1.6.1.4.astlog
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Same error. This happens randomly with content on Peacock. All other providers work fine.


AnyStream Error.jpg
 
00:01:06.310 - [Debug] [peacock] Downloading from: COMCAST
00:01:21.315 - [Error] [peacock] Request timed out:
Click to expand...
Your issue is with Comcast, try it again at a different time.
 
This has been happening since the Peacock downloader was introduced. I waited to report it, because I thought it was perhaps a version issue that would be resolved with a later release.
 
mattblade said:
This has been happening since the Peacock downloader was introduced. I waited to report it, because I thought it was perhaps a version issue that would be resolved with a later release.
Click to expand...
I cannot reproduce this issue. If I could reproduce it, I might be able to see whats wrong.
 
I just found your problem. You are using a VPN and its being blocked by Comcast.
 
I think I just did as well... I did not have a VPN connected, and Comcast was blocking it. If I use the VPN connection, the downloads work normally. I have Comcast for internet, so perhaps this is a limitation on their side.
 
mattblade said:
I think I just did as well... I did not have a VPN connected, and Comcast was blocking it. If I use the VPN connection, the downloads work normally. I have Comcast for internet, so perhaps this is a limitation on their side.
Click to expand...
Its definitely has something to do with Comcast, no one else has these issues.
 
Thank you for your help. Perhaps this will help others, if someone has Comcast and runs into this problem. I appreciate your very quick responses and your teams hard work on the software!
 
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