No response from support portal for license key

Discussion in 'Purchase and License Keys' started by Belinda Chase, Jan 22, 2020.

  1. Belinda Chase

    Belinda Chase New Member

    K have sent several emails to the support portal asking to resend license key but have had no response. Yes I have also checked in my spam/junk file and no response has been received.
     
  2. coopervid

    coopervid Moderator DE

    @Jill ,

    I think you will take care of this.
     
  3. Ivan

    Ivan Admin Staff Member

    @Belinda Chase

    I just sent you a private message with your license key.

    I found all your 3 support requests and each one got processed within an hour. I have to check if your mail provider is refusing our emails...
     
    whatever_gong82 likes this.
  4. Belinda Chase

    Belinda Chase New Member

    Thank you
     
    whatever_gong82 likes this.
  5. Ivan

    Ivan Admin Staff Member

    It's a pleasure :)

    I checked our mail logs and all mails got successfully delivered to your mail provider. It looks like your mail server silently trashes emails from RedFox :banghead:

    I just sent you another test email which got delivered. Please check also you spam folder and let me know if this email arrived.
     
    whatever_gong82 likes this.
  6. Belinda Chase

    Belinda Chase New Member

    I did not receive your test email in my regular inbox or junk file- I am only receiving your responses on the forum.
     
  7. Ivan

    Ivan Admin Staff Member

    Looks like your mail provider is silently deleting mails from RedFox.
    You have to ask them to clarify, I'll send you a pm with details.
     
    whatever_gong82 likes this.
  8. Elio Lombardi

    Elio Lombardi New Member

    Hi Ivan. I was wondering if you could help me out as well. I rebuilt my system and need to recapture my license keys. How best to do? I have my original order info if that helps, but the links no longer work.
     
  9. Ch3vr0n

    Ch3vr0n Translator NL

    https://www.redfox.bz/support.html

    Pick the option 'losy license key' and fill in your order info.

    That said, if you can find the original purchase e-mail, they should be there as attachments

    Sent from my Pixel 3 XL using Tapatalk
     
  10. Elio Lombardi

    Elio Lombardi New Member

    Hi Chevron. I did as you suggested and received an auto-response that doors closed in 2016. Any other thoughts?
     
  11. mmdavis

    mmdavis Well-Known Member

    If you have a Slysoft license, you can use that up to version 7.6.9.5. If you are wanting a version 8.xxx, you need to purchase a Redfox license. If you have your original email that was sent to you, you can install the 7.6.9.5 version and use the Slysoft key and it should work. It may not be updated enough for the discs you want to do however. If you don't have your old key, you are probably out of luck, they don't have all the database from the Slysoft days.
     
    Last edited: Feb 25, 2020
  12. Lee Horton

    Lee Horton New Member

    If I have been waiting on a CloneBD licence - it is here or elby as been sending both a message for a lifetime CloneBD licence that I been waiting for a week since paying via Paypal.
     
  13. Ch3vr0n

    Ch3vr0n Translator NL

    Licenses should be sent instantly. Check your spam folders (including webmail). If they falls, contact them at elby.ch

    Sent from my Pixel 3 XL using Tapatalk
     
  14. Jill

    Jill Support Team Staff Member

    @Lee Horton, please do check your spam folder. According to our contact person at Elby, your license key was sent twice: first when you purchased it and then again when you contacted them and asked for it to be sent again.
     
    whatever_gong82 likes this.
  15. Lee Horton

    Lee Horton New Member

    Hi Jill - thanks for getting back to me - I have checked my spam/junk mail and nothing coming through. I'm wondering if I'm like
    Belinda Chase and the MSN isn't allowing attachments from you to come through. Is it possible to have it sent to me via a DM?

    Thanks in advance and sorry for the hassle with this.
     
    whatever_gong82 likes this.
  16. Jill

    Jill Support Team Staff Member

    Uh, that is going to be difficult, as we are not actually the ones selling the CloneBD software and holding the keys. Do you have a gmail address (you can pm me that and I'll forward it)? While the emails with attachments are frequently moved to spam/junk in gmail as well, at least they are definitely going through.
     
  17. Ivan

    Ivan Admin Staff Member

    @Jill, Lee's issue got already fixed by pm :dance:
     
    Jill likes this.