Multiple acknowledgements of AnyStream Plus update

[Ugadata]

I had a lifetime license for Anystream and upgraded it to Anystream Plus on August 20, 2021. Since then I have received three identical emails about purchasing the upgrade.
The first was received 2 days after the purchase (8/22), the send on Sept 3, and the 3rd on Sept. 19. All three are from RedFox Accounting.

It is just an email, I can delete, no harm. Just curious.

Thanks

 

[Lukas]

I had a lifetime license for Anystream and upgraded it to Anystream Plus on August 20, 2021. Since then I have received three identical emails about purchasing the upgrade.
The first was received 2 days after the purchase (8/22), the send on Sept 3, and the 3rd on Sept. 19. All three are from RedFox Accounting.

It is just an email, I can delete, no harm. Just curious.

Thanks

the same thing is happening to me i was wondering whether to launch this topic but i didn't want to bother upgrading to plus purchased on the day of release

 

[DeepSpace]

I also recieved three emails, the last one was indeed September 19th and I was also thinking about to ask whats happening here.

 

[Lukas]

I see it as a task to solve for @Ivan

 

[John]

Those are just reminders. No action required. The first line of the email should say exactly that. They are meant to prevent accidental chargebacks. Sometimes people forget what a charge was for (if the descriptor is not exactly obvious) and hit the dispute button.

 

[DeepSpace]

Those are just reminders. No action required.

We know that. It's about the fact that we recieved said mail three times now for the same single order.

 

[Ivan]

Indeed, we send 3 reminders after purchase: 3 days, 10 days, 21 days.

We are doing this to remind customers of the purchase they did - some people just forgot about it and cancelled the transaction when reviewing their credit card statement.

However, I understand that we are bothering a lot of (normal) people with these reminder emails, we'll reduce it to one reminder...

 

[BRCS]

Indeed, we send 3 reminders after purchase: 3 days, 10 days, 21 days.

We are doing this to remind customers of the purchase they did - some people just forgot about it and cancelled the transaction when reviewing their credit card statement.

However, I understand that we are bothering a lot of (normal) people with these reminder emails, we'll reduce it to one reminder...

Thank you Ivan I was wondering why I was getting that email when i had purchased the upgrade that confused me beacuse i had already paid for it using Zip pay virtual Visa Credit card in the US it is great service to use no charge andI don't have to use my credit or cards online no credit checks either.

 

[Lukas]

Thank you @Ivan

 

[DeepSpace]

We are doing this to remind customers of the purchase they did

I can understand this, but after recieving three identical mails I thought it is an error.
So maybe add (1/3) to the mails topic or add a sentence to the top:
This is the first/second/last of three mails to remind you about your purchase. You will recieve two/one/no more mails about this. These mails will have the same text as this one.