This comes from tone deaf customer whom doesn't Research the news before making dubious claims. I work in customer service and it is also the responsibility of the customer to do their homework and not assume they are in the right.Most of the problems with different people complaining and their frustration comes from the tone deaf nature of their customer service. Having been in the customer service business for a few decades now and I can tell you Redfox second greatest failure is customer service
This Slysoft forced shutting down make big Internet News and failure to research this is not the problem of Slysoft or RedFox. It close overnight and you expect to have your cake and cherry pie? Need reality check here. Slysoft has no more to do with RedFox once they closed that was defacto closed nothing more anymore can do about it.Starting with the sticky "no fox, no job, no future." What about that title, suggests that it has relevant information about the demise of Slysoft and the rise of Redfox. Hell, the old product was named Slysoft not fox. We are in the sixteenth year of the modern forums, and most of the pinned posts or sticky posts are full of meta crap and I mean meta crap. If you are going to rely on pinned posts to pass on relevant information to new arriving customers then the name of the post needs to suggest, no, it needs to tell the customer what is contained in those posts. How about this as a title or subtitle. "Why Slysoft failed and Redfox was formed." That explanation post needs to be pinned in the top five sub forums or so. Eliminate ambiguity by stating or labeling your explanation clearly.
Sorry to say it was big news your small world view isn't reflected in the wider world. Need to do more research before making dubious claims. Company closes and leave everyone in the cold and you expect them to give you the Red Carpet treatment? No one likes what happened but we bought the RedFox and the world moved on unfortunately you haven't moved on.Then there is the belief by some of their representatives that the shutdown of Slysoft was a big deal. News flash, it was no big deal, to the world at large. I had 3 to 5 news feeds at the time of the demise of Slysoft and not one of them had the news of Slysoft shutting down. And all of them have tech news coverage listed as important. I found out about it from a poster on a forum I help moderate. She was a dedicated user of the product, at the time, I was not. With all the stuff going on in the world on a macro level, not to mention the day in and day out personal situations of most people. The chances of the demise of Slysoft showing up on most peoples radar is slim to nil.
Again failure to do proper research only shows whinning expecting some compensation if you want that go find the CEO of Slysoft and ask for compensation then. Trying to make false claims again shows you just want something for nothing-will not happen.Having been in a industry that relies heavily on sale signs and special deals, where bait and switch and misleading wording were a major problem in the eighties. I can tell you the way the update process and the update page was handled. Would have, if the company was based in the US, resulted in a class action lawsuit. I know some will balk at the last statement. But here in the US, clearly stating what something is or is not, is a paramount issue. I can not even remember the number of class action opt in lawsuit letters I have received in the past year along, not to mention the past 16 years.
I've been in customer service for 10+ and I can state for Fact not all is the fault of the company(RedFox) customers are also to blame for the problem. Goes like this "It takes two to tango" problems doesn't come from one place but takes two to make a problem. Failure to read the Facts presented by RedFox is no one fault expect those not wanting to read what happened. Your world doesn't revolve just around you becuase you failed to read what happened.Finally, having been in the customer service business for years. I can tell you, you can anger a lot of people and it will in the long run not matter. However there is always that one person who has the means by accident or pure intent to start an avalanche that buries. The hostility that has wane of late, but was very prominent until recently to highly confused consumers. Has surly spawned the proverbial. "Cutting off the nose to spite the face", consumer. Which can shorten the life span of Redfox.
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