License trouble

Discussion in 'Purchase and License Keys' started by BernieLomax, Feb 10, 2019 at 3:20 PM.

  1. BernieLomax

    BernieLomax New Member

    Hi, i'm a customer, who love your program. I have the same troubles as everyone else with Visa and Mastercard, but managed to buy a license using bitcoin last year. However, i'm having trouble renewing it, when i come to the last step and are about to scan the bitcoin qr, it says data not recognized. I have the funds (bitcoin cash) in my wallet.

    So any ideas, what i'm doing wrong?
     
  2. Ch3vr0n

    Ch3vr0n Translator NL & Mod

    Probably something on the server/plugin end. Not much you can do wrong but fill in the data and scan the QR code. @Ivan you're up!
     
  3. Ivan

    Ivan Admin Staff Member

    Bernie,

    I found your order attempts and I noticed you selected "Bitcoin Cash" as payment. So getting an error when you try to pay with "Bitcoin" is normal and more than welcome. "Bitcoin" and "Bitcoin Cash" are 2 different things.

    Please try again, but select "Bitcoin" as payment.

    Thanks
    Ivan
     
  4. BernieLomax

    BernieLomax New Member

    Hi Ivan. I selected Bitcoin Cash, because that's the currency i bought. For me this is confusing, sorry, right now i have the amount i bought with a credit card, stored at bitpanda. So should i select Bitcoin although i have a BCH wallet?
     
  5. Ivan

    Ivan Admin Staff Member

    Oh, you have BCH....

    I'll send you a private message with your BCH payment details of your last order, please try this