Help "Video-DVD is Mastered Incorrectly"( Hairspray)

Discussion in 'AnyDVD HD (DVD issues)' started by teharri, Nov 20, 2007.

  1. teharri

    teharri New Member

    I have been able to burn every other dvd but this one. I keep getting this message from anydvd.

    Video-DVD is Mastered Incorrectly. AnyDVD will be deactivated for this DVD.

    Any pointers?

    Oh yeah and another quick question. Can I update my anydvd for free or do I need to buy something else for an update?
     
    Last edited: Nov 20, 2007
  2. Webslinger

    Webslinger Retired Moderator

    1. Ensure you're using the latest beta: click http://forum.slysoft.com/showthread.php?t=9939

    2. a)Click the red fox icon on your toolbar.
    b) Navigate to "Program Settings".
    c) Click "enable logging".
    d) Click "ok".
    e) Put the problematic disc in your optical drive/reader.
    f) Go to your My Documents folder
    g) You will see a zip file called "Anydvd_Info_titleofmydisc.zip"
    h) When replying or posting in the Slysoft forums, look for the icon that looks like [​IMG]
    i) if you don't see that icon, click the "go advanced" button. You should see that icon now. Click the paperclip.
    j) a small pop-up screen should appear (if it doesn't please ensure your browser is enabled to allow pop-ups from the Slysoft forums)
    k) click the "Browse" button, and locate and select the .zip file you created.
    l) click "upload"