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Gears of War "Not Working" with GameJackal Pro just purchased!

J

jimtek

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Greetings,

I just purchased GameJackal Pro and I don't get what's up with it and "Gears of War." Any ideas??? Specs below! Thanks in advance...Jim

1. What version of Game Jackal are you running?
Game Jackal Pro 3.0.15

2. What Operating system are you using? 64 bit? service pack?
Windows XP Pro -- Service Pack 3, v.3311

3. If you have virtual drives, disable them while profiling and playing profiles. This includes Daemon Tools, Alcohol 120%, Virtual Clonedrive, Clonecdtray, VSO's EZ Play (comes with Blindwrite), and possibly Anydvd. These are programs that are typically blacklisted by copy protections.
None running.

4. Remove packet writing software from your system (including Roxio's Directcd, Nero's Incd, Roxio/Sonic's DragtoDisc, Drive Letter Access, CyberLink InstantBurn, NTI's Filecd, etc.)
I have DragtoDisc (remove it or just turn it OFF).

5. What protection does your game use? Don't know? Find out before posting about issues (and include that information)! Use Protection ID. It's a free program. Use ProtectionID and scan your HD directory where the game is installed (right click the icon on your toolbar, and select "scan files/folders"). Or just scan the main program .exe(s) that you find in the game directory on your hard drive. Provide the protection name and the version number.
SafeDisk 4.85

6. What is the name of the game you're trying to run?
Gears of War

7. What is the version of the game?
1.2

8. Is it cd or dvd version?
DVD

9. What region or country is the original disc from?
U.S.

10. What cpu are you running?
AMD 3000+

11. What optical drives (dvd-rom,cd-rom, burners) are you using to create profiles with? What firmware version is installed on your reader?
20X DVR-RW

12. What security software (firewall, antivirus) are you using? Please provide version numbers.
Clamwin Anti-virus (generic freeware version)

13. Describe your problem, provide full error messages, and please state clearly what you were doing when you received those error messages.
Just purchased GameJackal Pro and I get the following error when launching the game after trying to create a profile:

The DVD-ROM cannot be located.
Please insert the correct DVD-ROM, click OK, and restart the application.
 
Gears of War "Not Working" with GameJackal Pro #2

Ok I've provided the info steps 14 & 15 -- so I'm just pasting "all" of the steps in order again! I also uninstalled Roxio DragtoDisc as well. I've done Tech Support for an occupation before also, so I'll be impressed if you can kick this one!!!...:) Lots of info here!

Regards,

Jim

1. What version of Game Jackal are you running?
Game Jackal Pro 3.0.15

2. What Operating system are you using? 64 bit? service pack?
Windows XP Pro -- Service Pack 3, v.3311

3. If you have virtual drives, disable them while profiling and playing profiles. This includes Daemon Tools, Alcohol 120%, Virtual Clonedrive, Clonecdtray, VSO's EZ Play (comes with Blindwrite), and possibly Anydvd. These are programs that are typically blacklisted by copy protections.
None running.

4. Remove packet writing software from your system (including Roxio's Directcd, Nero's Incd, Roxio/Sonic's DragtoDisc, Drive Letter Access, CyberLink InstantBurn, NTI's Filecd, etc.)
I have DragtoDisc (remove it or just turn it OFF).

5. What protection does your game use? Don't know? Find out before posting about issues (and include that information)! Use Protection ID. It's a free program. Use ProtectionID and scan your HD directory where the game is installed (right click the icon on your toolbar, and select "scan files/folders"). Or just scan the main program .exe(s) that you find in the game directory on your hard drive. Provide the protection name and the version number.
SafeDisk 4.85

6. What is the name of the game you're trying to run?
Gears of War

7. What is the version of the game?
1.2

8. Is it cd or dvd version?
DVD

9. What region or country is the original disc from?
U.S.

10. What cpu are you running?
AMD 3000+

11. What optical drives (dvd-rom,cd-rom, burners) are you using to create profiles with? What firmware version is installed on your reader?
20X DVR-RW

12. What security software (firewall, antivirus) are you using? Please provide version numbers.

13. Describe your problem, provide full error messages, and please state clearly what you were doing when you received those error messages.
"The DVD-ROM cannot be located."
"Please insert the correct DVD-ROM, click OK, and restart the application."

14. a) Navigate to your Game Jackal folder (typically C:\Program Files\SlySoft\Game Jackal where "c:" is your hard drive if you use Windows XP)
b) You will see a log file called "Summary.log". Rename this file to Summary.txt
c) When replying or posting in the Slysoft forums, look for the icon that looks like (in other words, look for the paperclip after clicking "quote" or when creating a new thread)
d) If you don't see that paperclip icon, click the "go advanced" button. You should see that icon now. Click the paperclip.
e) A small pop-up screen should appear (if it doesn't please ensure your browser is enabled to allow pop-ups from the Slysoft forums)
f) Click the "Browse" button, and locate and select the summary.txt file
g) click "upload"
h) Close the window. When you submit reply, or submit a new thread, the .txt file will be attached automatically for us to take a look at
--> SUMMARY.TXT is attached. <--

15 a) Download imgburn. It's a free program: http://www.imgburn.com/index.php?act=download
(it's also an excellent program imo)
b) Go to Tools > Filter Driver Load Order. Click "Clipboard". Then paste the information you pasted into your clipboard into your next post (ctrl-v).
--Downloaded it and the info requested is below:

===============================================
Filter Driver Load Order - ImgBurn v2.4.1.0
===============================================

Upper Device Filter: redbook
Upper Class Filter: maplom
Upper Class Filter: GEARAspiWDM
Device: CD/DVD-ROM Device
Lower Class Filter: maploml
Lower Class Filter: Cdr4_xp
Lower Class Filter: ElbyCDFL
Lower Class Filter: ElbyDelay
Lower Class Filter: PxHelp20
Lower Device Filter: imapi

Filter Name: redbook
File Name: C:\WINDOWS\System32\DRIVERS\redbook.sys
File Version: 5.1.2600.3311 (xpsp.080212-0003)
File Description: Redbook Audio Filter Driver
Product Name: Microsoft® Windows® Operating System
Product Version: 5.1.2600.3311
Company Name: Microsoft Corporation
Copyright: © Microsoft Corporation. All rights reserved.

Filter Name: maplom
File Name: C:\WINDOWS\system32\Drivers\maplom.sys
File Version: 3, 0, 1, 5 [3.0.1.5]
File Description: Maplom.sys
Product Name: Game Jackal
Product Version: 3, 0, 1, 5 [3.0.1.5]
Company Name: SlySoft Inc.
Copyright: Copyright © 2007, 2008 SlySoft Inc.

Filter Name: GEARAspiWDM
File Name: C:\WINDOWS\System32\Drivers\GEARAspiWDM.sys
File Version: 2.00.07.03 [2.0.7.3]
File Description: CD DVD Filter
Product Name: CD DVD Filter
Product Version: 2.00.07.03 [2.0.7.3]
Company Name: GEAR Software Inc.
Copyright: Copyright (C) GEAR Software Inc. 1997-2008

Filter Name: maploml
File Name: C:\WINDOWS\system32\Drivers\maploml.sys
File Version: 3, 0, 1, 5 [3.0.1.5]
File Description: Maplom.sys
Product Name: Game Jackal
Product Version: 3, 0, 1, 5 [3.0.1.5]
Company Name: SlySoft Inc.
Copyright: Copyright © 2007, 2008 SlySoft Inc.

Filter Name: Cdr4_xp
File Name: C:\WINDOWS\system32\Drivers\Cdr4_xp.sys
File Version: 8.0.0.212
File Description: CDR4 CD and DVD Place Holder Driver (see PxHelp)
Product Name: Drag-to-Disc
Product Version: 8.0.0.212
Company Name: Sonic Solutions
Copyright: Copyright (c) 1994-2005 Sonic Solutions

Filter Name: ElbyCDFL
File Name: C:\WINDOWS\System32\Drivers\ElbyCDFL.sys
File Version: 5, 2, 1, 3 [5.2.1.3]
File Description: ElbyCDIO Filter Driver
Product Name: CloneCD
Product Version: 5, 2, 1, 3 [5.2.1.3]
Company Name: SlySoft, Inc.
Copyright: Copyright (C) 2003 - 2006 SlySoft, Inc.

Filter Name: ElbyDelay
File Name: C:\WINDOWS\System32\Drivers\ElbyDelay.sys
File Version: 5, 1, 0, 1 [5.1.0.1]
File Description: Elby Delay Lower Filter Driver
Product Name: CDRTools
Product Version: 5, 1, 0, 1 [5.1.0.1]
Company Name: Elaborate Bytes AG
Copyright: Copyright (C) 2003 - 2006 Elaborate Bytes AG

Filter Name: PxHelp20
File Name: C:\WINDOWS\System32\Drivers\PxHelp20.sys
File Version: 3.00.56a [3.0.56.0]
File Description: Px Engine Device Driver for Windows 2000/XP
Product Name: PxHelp20
Product Version: [2.0.0.0]
Company Name: Sonic Solutions
Copyright: Copyright © Sonic Solutions

Filter Name: imapi
File Name: C:\WINDOWS\System32\DRIVERS\imapi.sys
File Version: 5.1.2600.3311 (xpsp.080212-0003)
File Description: IMAPI Kernel Driver
Product Name: Microsoft® Windows® Operating System
Product Version: 5.1.2600.3311
Company Name: Microsoft Corporation
Copyright: © Microsoft Corporation. All rights reserved.
 

Attachments

  • Summary.txt
    3.7 KB · Views: 3
jimtek said:
Filter Name: Cdr4_xp
File Name: C:\WINDOWS\system32\Drivers\Cdr4_xp.sys
File Version: 8.0.0.212
File Description: CDR4 CD and DVD Place Holder Driver (see PxHelp)
Product Name: Drag-to-Disc
Product Version: 8.0.0.212
Company Name: Sonic Solutions
Copyright: Copyright (c) 1994-2005 Sonic Solutions
Click to expand...


This filter needs to be removed.

1.
i) Create a backup of your registry
ii) Download imgburn. It's a free program: http://www.imgburn.com/index.php?act=download
(it's also an excellent program imo)
iii) Go to Tools > Filter Driver Load Order. Select "AFS2K". Click "Remove Selected Filter". Select "
CDR4_XP". "Click "ok".
iv) Reboot

The programs that installed those filters may no longer work properly.

2. Create a new profile--and try again

3. Reupload the summary.txt file if that doesn't work

I won't be able to troubleshoot this issue. I'm only trying to get the info that Matthew might need in order to troubleshoot.
 
Gears of War "Not Working" with GameJackal #3

Webslinger said:
This filter needs to be removed.

1.
i) Create a backup of your registry
ii) Download imgburn. It's a free program: http://www.imgburn.com/index.php?act=download
(it's also an excellent program imo)
iii) Go to Tools > Filter Driver Load Order. Select "AFS2K". Click "Remove Selected Filter". Select "
CDR4_XP". "Click "ok".
iv) Reboot

The programs that installed those filters may no longer work properly.

2. Create a new profile--and try again

3. Reupload the summary.txt file if that doesn't work

I won't be able to troubleshoot this issue. I'm only trying to get the info that Matthew might need in order to troubleshoot.
Click to expand...


Ok, I backed up my Reg, removed said filter, rebooted, created a new profile...but to no avail. So I'm uploading the new "Summery.txt" file.

Regards,

Jim
 

Attachments

  • Summary2.txt
    3.7 KB · Views: 2
Under setting, select "Enable advanced logging". Then post your summary.log file (as an attachment) after you try to run the profile.
 
Gears of War "Not Working" with GameJackal #4

matthew said:
Under setting, select "Enable advanced logging". Then post your summary.log file (as an attachment) after you try to run the profile.
Click to expand...


Ugh -- with advanced logging enabled and trying to attach the doc, I get the following:

Summary3.txt:
Your file of 281.6 KB bytes exceeds the forum's limit of 19.5 KB for this filetype.

Regards,

Jim
 
jimtek said:
Ugh -- with advanced logging enabled and trying to attach the doc, I get the following:

Summary3.txt:
Your file of 281.6 KB bytes exceeds the forum's limit of 19.5 KB for this filetype.

Regards,

Jim
Click to expand...

Try zipping it.
 
The first thing to try is to put in the game's DVD and run the update function (right-click the profile).

Let me know if that helps.
The other thing I noted is that you are running SP3. Is this a release version of the service pack?
 
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