Resolved Error purchasing

[Gandalf Le Gris]

Good morning,

I made a mistake when purchasing. I wanted to buy a license for anystream and I bought a license for anydvd..

Can you send me a license for anystream or cancel and refund the order so I can start again?

Sincerely,
David

[Ivan: last name redacted for privacy]

 

[Ivan]

Hi David,

you purchased AnyDVD 1y for 59 EUR (- discount).
AnyStream plus starts at 109 EUR for 1y - I cannot "upgrade" you to AnyStream.
All I can do is issuing a refund for your AnyDVD order and you place a new order for AnyStream.

Ivan

 

[Gandalf Le Gris]

Hello,

Yes, thank you for refunding me and upon receipt of the refund, I will place a new order.

David

 

[Ivan]

Refund issued. Please check your next credit card statement.