CloneDVD Mobile keeps freezing

[tstorzuk]

A little help please,

I have been trying to convert my DVD rips of Corner Gas and have become stuck at different episodes on different disk rips. I'll try dealing with each in different posts.

The first disk that I am having problems with is Season 2, Disk 3. The conversion stops as soon as I start the rip (at 0%).

The computer that I am using is running;
Windows 7 Ultimate, Service Pack 1
AnyDVD HD 7.4.2.0
CloneDVD Mobile 1.9.0.1

The settings that I am using for CloneDVD Mobile;
Apple (iPod/iPhone/Apple TV) > Apple TV H264 AVC
Audio Streams > English Dolby AC-3/6
Resolution > 960x720
Deinterlace video material > checked
3 pass

The error message that I get is as follows;

This is Chameleon transcoder engine [2.0.0.4] (09/07/2012)
LOG: [NEW SEGMENT] VOB:1 CELL:1
LOG: MPEG2_PICTURE_HEADER:#334 // V:0, A:1, S:0 // __ensure( get32(Data, Offset) == 0x00000100 )

I have Bitdefender running in the background, and I have set the following files to the Exclusions list;
clonedvdmobile.exe
ffmpeg.exe
mencoder.exe

I have also tried setting the Compatibility mode of the following files to Windows XP (Service Pack 2);
clonedvdmobile.exe
ffmpeg.exe
mencoder.exe

I still get the encoding process error every time I try to run this episode. Does anyone else have any suggestions that I might be able to try out?

 

[mike20021969]

A little help please

Contact support directly - most definitely the quicker option. If you wish, refer them to your post on here as well.

http://www.slysoft.com/contact.html

 

[tstorzuk]

Contact support directly
http://www.slysoft.com/contact.html

As per Mike's suggestion I contacted support directly. Their response;

from: SlySoft Support support@slysoft.com
to: tstorzuk
date: Mon, Feb 3, 2014 at 4:23 PM
subject: Re: [Ticket#20140202272870] CloneDVD mobile Support (en)
mailed-by: slysoft.com

Dear tstorzuk,

Thank you for your e-mail.

Please update CloneDVD mobile to version 1.9.0.7:
http://sandbox.slysoft.com/beta/SetupCloneDVDmobile1907.exe

Then copy again.

Kind regards,
Chris Gonzales
SlySoft Support
--
SlySoft, Inc.
P.O. Box W874
St. John's
Antigua and Barbuda

After installing the version they asked me to, this is the error message that I now get;

This is Chameleon transcoder engine [2.0.1.5] (09/23/2013)

LOG: [NEW SEGMENT] VOB:1 CELL:1
LOG: Video  Start PTS = 27027
LOG: AudioA Start PTS = 21021
LOG: FrameCount = -1.
LOG: MPEG2_PICTURE_HEADER:#334 // V:0, A:3, S:0 // __ensure( get32(Data, Offset) == 0x00000100 )

 

[mike20021969]

If you're not already, continue this through support directly.