Digital River makes total hash of Windows 7 upgrade offer
Academic customers left scratching heads
By Kelly Fiveash • Get more from this author
Posted in Operating Systems, 26th October 2009 13:13 GMT
Microsoft has been flooded with complaints from hundreds of disgruntled university bods who have struggled to download or successfully install Windows 7 files supplied by Digital River.
As we reported last week, many UK-based university staff and students who stumped up £30 for Microsoft’s Windows 7 academic offer were grumbling the download wasn’t working for them.
Since then, academic customers trying to take advantage of Redmond’s $29.99 Windows 7 upgrade offer to students in the US have also been hit with problems once the software was downloaded from the Minneapolis-based Digital River’s website.
We repeatedly contacted both Microsoft and Digital River last week to find out what had gone wrong with the downloads, after users began reporting problems within hours of the official consumer launch of Windows 7. However, neither company got back to us with an explanation.
Microsoft has, however, since
posted a customer response on its “answers” website, which appears to be about as close to an official statement as we can expect on this issue.
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