Discussion AnyStream crashes on start of download

[andromed]

Since yesterday, AnyStream crashes just before downloading a file from amazon prime (either at the first queued file when I resume downloading) or just after completing one download while trying to start another). I have plenty tokens left.

It happens quite often, but not all the time. I estimate about 10% success, 80% plain crash without any message, 10% crash with a dump file.

I attach one of the dump files. Please tell me if you need more info.

Cheers,
Andreas

 

[Jimc115]

You need to post the full log file....not a dump file.

 

[DQ]

Do the cache thing.

Delete this folder with AS not running.

C:\Users\YOUR_USERNAME\AppData\Local\RedFox\AnyStream\cache

If that fails I suggest uninstall, reboot, fresh install of latest version.

 

[RedFox 1]

Do the cache thing.

Delete this folder with AS not running.

C:\Users\YOUR_USERNAME\AppData\Local\RedFox\AnyStream\cache

If that fails I suggest uninstall, reboot, fresh install of latest version.

Yes and always say to delete the whole cache folder in the process. Thank you DQ

 

[RedFox 1]

You need to post the full log file....not a dump file.

I can read a dump file but you are correct a proper log file is alwqys better.

 

[RedFox 1]

Since yesterday, AnyStream crashes just before downloading a file from amazon prime (either at the first queued file when I resume downloading) or just after completing one download while trying to start another). I have plenty tokens left.

It happens quite often, but not all the time. I estimate about 10% success, 80% plain crash without any message, 10% crash with a dump file.

I attach one of the dump files. Please tell me if you need more info.

Cheers,
Andreas

Hello
I just looked at your .dmp file . This was an issue in Germany created with Amazon Germany. This should be posted in the German sub forum. This forum is regional based not language based. Maybe someone in the German forum can reproduce your issue, I cannot. Do not use a VPN please. Since you are the only person having this issue, please try what DQ posted in this thread, and always use the Green downloadables button, no other.

 

[andromed]

I can read a dump file but you are correct a proper log file is alwqys better.

How can I create a log file after a crash? After restarting, the log contains nothig about the previous run.

 

[cartman0208]

Did you clear the cache as suggested?

 

[andromed]

Yes, I did clear the cache. No change. I also installed AnyStream on a different computer, but have the same behaviour there.

 

[cartman0208]

Well, since nobody else reported this (yet), my first indication would be: there is something fishy with your network.
Although network issues usually don't cause apps to crash.
What do both PCs you have in common?
Some 3rd party antivirus/firewall?
Ad-Blocking applications or similar?

 

[cartman0208]

continued at the german forum

AnyStream stürzt ab beim Beginn des Downloads

Seit zwei Tagen stürzt mein AnyStream regelmäßig ab, wenn ich einen Download von amazon prime versuche. Der Absturz erfolgt, wenn ich eine pausierte Warteschlange neu starte, oder beim Wechsel von einer Episode zur nächsten. Meist verschwindet AnyStream einfach, manchmal schreibt es aber noch...

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