LaughingFool
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- Jul 27, 2016
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Hi, I'm hoping somebody can help here. I've been trying to buy a second license a few times today, without any success. Each time the order page returns with a plaintext response saying 8720 EUR Refused Refused (followed by a long random string).
I went through with my Credit Card company, and tried processing the order while they were on the phone. They said it showed as going through successfully on their side, and that the problem looked to be with the merchant (i.e. you guys). I must have tried 3 or 4 times today, and once on Monday.
Any idea what I'm doing wrong?
EDIT: Just to add, I did check my junk mail and saw the notice saying I should tell my credit card issuer to accept charges I did exactly that while on the phone with my credit card company, and (as I'd mentioned above) he said everything appeared to go through fine on his end, but I still received the Rejected notice.
I went through with my Credit Card company, and tried processing the order while they were on the phone. They said it showed as going through successfully on their side, and that the problem looked to be with the merchant (i.e. you guys). I must have tried 3 or 4 times today, and once on Monday.
Any idea what I'm doing wrong?
EDIT: Just to add, I did check my junk mail and saw the notice saying I should tell my credit card issuer to accept charges I did exactly that while on the phone with my credit card company, and (as I'd mentioned above) he said everything appeared to go through fine on his end, but I still received the Rejected notice.
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