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Forced subtitles missing [D+]

T

Tschens Brems

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Jan 28, 2007
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Platform: Disney+
Movie: Terminator - Dark Fate
Language: German

Issue: Forced Subtitles are missing.

When whatching the movie online, the subtitles are there. In the mp4 file, they are missing.
Is this a bug?

Regards,
Tschens
 
Could you see them in the Configure Download window?
And did you save them merged or as external file?

If they exist for this movie (I don't have D+ so I can't check it myself), maybe the player is not able to play or detect them. If so, try another player or select them manually, maybe the are not selected by default.

In addition, we need the AS version and a logfile is helpful as well.
 
Thx for your help. Yes, I configured the download with activated "German forced subtitles" and I saved it merged into the movie.
Tried both VLC and Windows media player, no subtitles are shown.
AS version 1.2.4.0 64 bit.
Regards
 

Attachments

  • AnyStream_1.2.4.0.astlog
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Ok, I can see that you indeed selectet the forced subtitles and to have them merged, but I could not see a link to the subtitles to check them (only .mp4 and .mp4a files).
In that case you have to wait for a dev.
 
That’s very strange since my colleague can reproduce the problem on his computer with the same movie. We are both on Windows 10.
Are your subtitles „forced German“ or „German“?
 
Last edited:
Same Problem with Iron Man 2. No forced subtitles. For example at the beginning (1 min 45 s) where they speak russian language.
 
I reproduced this with Iron Man 2 and it works as it should

Screenshot 2021-11-01 074229.png Screenshot 2021-11-01 074148.png Screenshot 2021-11-01 080113.png
 
My settings are with embedded subtitles, I dont create an extra SRT file.
 
And also with "embedded" subtitles it works as it should

Screenshot 2021-11-01 074229.png Screenshot 2021-11-01 080113.png
 
Thats weird. I can reproduce the problem any time. Even on a (virtual) Windows 7 system.
Downloading the SRT file works perfectly fine, embedding of the subtitles fails. Are you using the most current version 1.2.4.0 64bit?
 
Tschens Brems said:
In order to narrow down the problem: Are you sure you erased/renamed the SRT file before playing the file with the embedded forced subtitles? Otherwise, VLC would automatically play the SRT file. :)
Click to expand...
Yep, for got about that ... my mistake.
But the issue is something else ... that was noticed some time ago.
Although the subtitles are forced and in the file, they are not active.
In order to be visible you have to activate them in VLC player... like the "normal" subtitles.

When saved as external subs, VLC grabs the forced ones and displays automatically.
Not sure if that is an AnyStream or Player issue.

And it's not only with D+ ... NF is the same.

Edit: found the Post:
https://forum.redfox.bz/threads/forced-subtitles-not-showing.81946/#post-549528
If you look at the mediainfo of the file, you will notice that the subtitle is not marked as forced and therefore will be handled as a normal subtitle.
Code: 
General
Complete name                            : U:\Temp\Terminator- Dark Fate_.mp4
Format                                   : MPEG-4
Format profile                           : Base Media / Version 2
Codec ID                                 : mp42 (mp42/iso6)
File size                                : 967 MiB
Duration                                 : 2 h 8 min
Overall bit rate mode                    : Variable
Overall bit rate                         : 1 056 kb/s
Movie name                               : Terminator: Dark Fate
Encoded date                             : UTC 2021-10-31 19:02:11
Tagged date                              : UTC 2021-10-31 19:02:11

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : Main@L3.1
Format settings                          : CABAC / 4 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 4 frames
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 2 h 8 min
Bit rate mode                            : Variable
Bit rate                                 : 797 kb/s
Maximum bit rate                         : 1 200 kb/s
Width                                    : 640 pixels
Height                                   : 360 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 23.976 (24000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.144
Stream size                              : 730 MiB (76%)
Encoded date                             : UTC 2021-10-31 19:02:11
Tagged date                              : UTC 2021-10-31 19:02:11
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : E-AC-3
Format/Info                              : Enhanced AC-3
Commercial name                          : Dolby Digital Plus
Codec ID                                 : ec-3
Duration                                 : 2 h 8 min
Bit rate mode                            : Constant
Bit rate                                 : 256 kb/s
Channel(s)                               : 6 channels
Channel layout                           : L R C LFE Ls Rs
Sampling rate                            : 48.0 kHz
Frame rate                               : 31.250 FPS (1536 SPF)
Compression mode                         : Lossy
Stream size                              : 235 MiB (24%)
Language                                 : German
Service kind                             : Complete Main
Encoded date                             : UTC 2021-10-31 19:02:11
Tagged date                              : UTC 2021-10-31 19:02:11

Text #1
ID                                       : 3
Format                                   : Timed Text
Muxing mode                              : sbtl
Codec ID                                 : tx3g
Duration                                 : 2 h 7 min
Bit rate mode                            : Variable
Bit rate                                 : 4 b/s
Stream size                              : 3.36 KiB (0%)
Title                                    : Deutsch (forced) / Deutsch (forced)
Language                                 : German
Forced                                   : No
Encoded date                             : UTC 2021-10-31 19:02:11
Tagged date                              : UTC 2021-10-31 19:02:11

Text #2
ID                                       : 4
Format                                   : Timed Text
Muxing mode                              : sbtl
Codec ID                                 : tx3g
Duration                                 : 2 h 7 min
Bit rate mode                            : Variable
Bit rate                                 : 37 b/s
Stream size                              : 34.5 KiB (0%)
Title                                    : Deutsch / Deutsch
Language                                 : German
Forced                                   : No
Encoded date                             : UTC 2021-10-31 19:02:11
Tagged date                              : UTC 2021-10-31 19:02:11

Text #3
ID                                       : 5
Format                                   : Timed Text
Muxing mode                              : sbtl
Codec ID                                 : tx3g
Duration                                 : 1 h 52 min
Bit rate mode                            : Variable
Bit rate                                 : 3 b/s
Stream size                              : 2.83 KiB (0%)
Title                                    : English [CC] (forced) / English [CC] (forced)
Language                                 : English
Forced                                   : No
Encoded date                             : UTC 2021-10-31 19:02:11
Tagged date                              : UTC 2021-10-31 19:02:11

Text #4
ID                                       : 6
Format                                   : Timed Text
Muxing mode                              : sbtl
Codec ID                                 : tx3g
Duration                                 : 1 h 57 min
Bit rate mode                            : Variable
Bit rate                                 : 48 b/s
Stream size                              : 41.7 KiB (0%)
Title                                    : English [CC] / English [CC]
Language                                 : English
Forced                                   : No
Encoded date                             : UTC 2021-10-31 19:02:11
Tagged date                              : UTC 2021-10-31 19:02:11
 
Last edited:
Tschens Brems said:
In order to narrow down the problem: Are you sure you erased/renamed the SRT file before playing the file with the embedded forced subtitles? Otherwise, VLC would automatically play the SRT file. :)
Click to expand...
yes, I deleted it completely and re-downloaded it with embedded subtitles, here now played with MPC

Screenshot 2021-11-01 103930.png

and as you can see there is no SRT
 
You are right. Since I usually remux the mp4 files with handbrake to mkv, the forced subtitles got lost (since they are not marked as "forced", Handbrake ignores them). However, I checked the original mp4 files, and indeed there are subtitles in it, I just have to activate them. My further procedure will be now to remux with Handbrake AND burn-in the forced subtitles. Just tried that, it works as it should.
 
Unfortunately you have to edit the file that the subtitles appear automatically, here on the Oppo

20211101_112432.jpg
 
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