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Your license has been deactivated (wrong product)

E

Evoley

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Just bought another license for AS+ and went back to my old one and got this message. Old license was an upgrade if that matters
 
sounds like you're trying to active the plus version with your old key. You should have been sent a new key file.
 
Ch3vr0n said:
sounds like you're trying to active the plus version with your old key. You should have been sent a new key file.
Click to expand...
That's what it was. I must have forgot to save the old upgrade key.
 
I feel odd for necro'ing a month old thread, but I'm having the same issue. I just purchased a upgrade to AS+, downloaded the key, installed the reg entry (Making sure it was in with the exe and the basic key), and then I get the error. It then asks if I want to get a trial license, and I've learned that this is the only way to revert to a basic key by closing out AS and installing the basic key. But trying to install the AS+ key keeps bringing me back to the same error.

Would this count as license retrieval, or am I asking in the right place?
 
"keeps bring me back to the same error"

Which error would that be exactly? Sorry, broken crystall ball. If you upgraded a basic license to a plus license, as the topic title states, the basic license has been deactivated and will be rejected by the license authentication server. You need to execute the plus license key file you were sent after the upgrade, and nothing else.
 
Tried reverting to a trial license, and registering only the AS+ key. Still "The wrong product", according to AnyStream. Is there a possibility the new key was invalidated when, out of desperation, re-regging the basic key?
 
Reese Kaine said:
Tried reverting to a trial license, and registering only the AS+ key. Still "The wrong product", according to AnyStream. Is there a possibility the new key was invalidated when, out of desperation, re-regging the basic key?
Click to expand...
If you have an AS+ key why would you want a trial license? Use this link; Use the key you got in your email , the new one for AS+ not the old one.
https://www.redfox.bz/support.html
 
Sent a ticket to the support staff. Lemme try to approach a different way, here: Both the Basic key and the Plus key have the same characters. Is that by design, or was there a mistake somewhere along the line?

EDIT: It seems there's an issue with the servers; At least there's some answers and hopefully, this can be resolved, soon. Thank you Ch3vr0n and RF1 for your help. :)
 
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