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Why can't I download Portuguese and Spanish subtitles on HBO Max?

Discussion in 'AnyStream' started by Jeová Cesar, Aug 21, 2021.

  1. Jeová Cesar

    Jeová Cesar New Member

    In the audio options it is possible to download both languages, in addition to English, but for the subtitles it only appears in English and not in Portuguese and Spanish!
  2. DeepSpace

    DeepSpace Well-Known Member

    You haven't even mentiont the name of the series you are talking about. Please upload a logfile. Open the series or movie and then go into the upper left corner, click file and Create Logfile.
    Could you open the thing in your browser to see if the browser offers a subtitle?
    But not all movies or series do offer subtitles. Some have only one for each language, others also a cc and forced track and again some might have no subtitle at all. So if it is not an error within AS, it is simply because the provider don't has any subtitles for this movie or episode.
  3. 0x0x0x0x0

    0x0x0x0x0 Well-Known Member

    Are the subtitles available in a regular web browser?
  4. Jeová Cesar

    Jeová Cesar New Member

    All the media I've tried to download, be it movie or series, have subtitles available in the languages I've mentioned when I watch it on any device. These subtitle options just don't appear in AS.
    Examples of movies and series that make subtitles available on HBO in Portuguese and Spanish, but which are not available on AS, are the Harry Potter saga and Friends.
  5. Jeová Cesar

    Jeová Cesar New Member

    Yes, they are available on all devices I use, except AS
  6. DeepSpace

    DeepSpace Well-Known Member

    In this case upload a logfile, as I said. Then the devs can see if AS did something wrong or missed something or if there even are any subtitles in the playlist provided to AS. And they directly get a link to the series so they can check it themselfes.
  7. Nacho Man

    Nacho Man Active Member

    I can confirm this issue.
    HBO MAX Latin American
    StarGirl series
    in anystream only shows english CC ---> image3
    In web browser shows English CC, Spanish, Portuguese . ---> image4

    Attached Files:

    whatever_gong82 and Jeová Cesar like this.
  8. 4lfred

    4lfred Well-Known Member

    true, inclusive in some movies, this problem have time, hope can fix son :( i want to download batwoman, in the web browser have forced subtitles too, but the xml have some shits imposible to convert to srt, timestamps problems (n)
  9. RedFox 1

    RedFox 1 Super Moderator

    Please have some patience, everything has its priority. It will get fixed when the developers have the time to get to it. There are a lot of things that need to be done,I’m sorry this hasn’t been done fast enough for you