WARNING! No DVD Drive detected! ???

Discussion in 'General Hardware Issues' started by Chalky, Dec 22, 2013.

  1. Chalky

    Chalky Member

    Can anyone help,

    On boot up this morning my BDDVDRW & BD RE don't work
    I got this:

    AnyDVD HD 7.3.8.0
    WARNING!
    No DVD Drive detected!
    Possible reasons:
    1,- You don't have a DVD drive, buy one
    2,-You haven't rebooted after AnyDVD installed, please restart
    3,-Your external DVD drive is off
    4,-There is a problem initialising the AnyDVD driver, uninstall AnyDVD... Reboot ... install AnyDVD...Reboot

    I tried these suggestions to no avail (the drives are internal LG's)

    Device Manager has:
    "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"

    Windows troubleshooting & Microsoft Fix It did no good either :confused:
     
  2. James

    James Redfox Development Team Staff Member

    Please post an AnyDVD sytem information log (available through the start menu).
     
  3. Chalky

    Chalky Member

    part 1: ...


    AnyDVD HD 7.3.8.0

    Operating System: Windows 7 (64-bit) Service Pack 1

    ------------------------------------------------------------
    AppInit DLLs 64bit 0:


    AppInit DLLs 64bit 1:


    ------------------------------------------------------------
    IDE controllers:
    DeviceDesc: @mshdc.inf,%idechannel.devicedesc%;IDE Channel
    Mfg: @mshdc.inf,%ms-drivers%;(Standard IDE ATA/ATAPI controllers)
    Service: atapi
    atapi (system32\drivers\atapi.sys), Version: 6.1.7600.16385 (6.1.7600.16385)
    Company: Microsoft Corporation
    Product: Microsoft® Windows® Operating System
    Copyright: © Microsoft Corporation. All rights reserved.
    Description: ATAPI IDE Miniport Driver
    FileVersion: 6.1.7600.16385 (win7_rtm.090713-1255)
    ProductVersion: 6.1.7600.16385

    DeviceDesc: @mshdc.inf,%idechannel.devicedesc%;IDE Channel
    Mfg: @mshdc.inf,%ms-drivers%;(Standard IDE ATA/ATAPI controllers)
    Service: atapi
    atapi (system32\drivers\atapi.sys), Version: 6.1.7600.16385 (6.1.7600.16385)
    Company: Microsoft Corporation
    Product: Microsoft® Windows® Operating System
    Copyright: © Microsoft Corporation. All rights reserved.
    Description: ATAPI IDE Miniport Driver
    FileVersion: 6.1.7600.16385 (win7_rtm.090713-1255)
    ProductVersion: 6.1.7600.16385

    DeviceDesc: @mshdc.inf,%idechannel.devicedesc%;IDE Channel
    Mfg: @mshdc.inf,%ms-drivers%;(Standard IDE ATA/ATAPI controllers)
    Service: atapi
    atapi (system32\drivers\atapi.sys), Version: 6.1.7600.16385 (6.1.7600.16385)
    Company: Microsoft Corporation
    Product: Microsoft® Windows® Operating System
    Copyright: © Microsoft Corporation. All rights reserved.
    Description: ATAPI IDE Miniport Driver
    FileVersion: 6.1.7600.16385 (win7_rtm.090713-1255)
    ProductVersion: 6.1.7600.16385

    DeviceDesc: @mshdc.inf,%idechannel.devicedesc%;IDE Channel
    Mfg: @mshdc.inf,%ms-drivers%;(Standard IDE ATA/ATAPI controllers)
    Service: atapi
    atapi (system32\drivers\atapi.sys), Version: 6.1.7600.16385 (6.1.7600.16385)
    Company: Microsoft Corporation
    Product: Microsoft® Windows® Operating System
    Copyright: © Microsoft Corporation. All rights reserved.
    Description: ATAPI IDE Miniport Driver
    FileVersion: 6.1.7600.16385 (win7_rtm.090713-1255)
    ProductVersion: 6.1.7600.16385

    DeviceDesc: @mshdc.inf,%idechannel.devicedesc%;IDE Channel
    Mfg: @mshdc.inf,%ms-drivers%;(Standard IDE ATA/ATAPI controllers)
    Service: atapi
    atapi (system32\drivers\atapi.sys), Version: 6.1.7600.16385 (6.1.7600.16385)
    Company: Microsoft Corporation
    Product: Microsoft® Windows® Operating System
    Copyright: © Microsoft Corporation. All rights reserved.
    Description: ATAPI IDE Miniport Driver
    FileVersion: 6.1.7600.16385 (win7_rtm.090713-1255)
    ProductVersion: 6.1.7600.16385

    DeviceDesc: @mshdc.inf,%idechannel.devicedesc%;IDE Channel
    Mfg: @mshdc.inf,%ms-drivers%;(Standard IDE ATA/ATAPI controllers)
    Service: atapi
    atapi (system32\drivers\atapi.sys), Version: 6.1.7600.16385 (6.1.7600.16385)
    Company: Microsoft Corporation
    Product: Microsoft® Windows® Operating System
    Copyright: © Microsoft Corporation. All rights reserved.
    Description: ATAPI IDE Miniport Driver
    FileVersion: 6.1.7600.16385 (win7_rtm.090713-1255)
    ProductVersion: 6.1.7600.16385
     
  4. Chalky

    Chalky Member

    Ok ...

    1/ went into bios and changed the 2 BD drives to hotswaps (they were disabled)... upon reboot windows repair appeared
    2/ ran this and it said drivers were corrupt ..etc, but couldn't repaired them and I'd need to send of info to Microsoft for further help
    3/ I rebooted ... and then screen said "reboot again to save changes"?

    Now both BD drives are OK and fully working?:)
     
  5. RedFox 1

    RedFox 1 Super Moderator

    After running that MS Tool all you need do is reinstall AnyDVD over the top of the version you are using and it will be fixed.