Waiting on manual lifetime purchase?

Discussion in 'Purchase and License Keys' started by mgdking, Apr 12, 2018.

  1. mgdking

    mgdking Member

    Hello. I tried to purchase a lifetime license yesterday twice. Each time it failed. So I called my credit card company (visa) and was told it should go through with out issue. Explained to them the charge from China. Anyways today I tried it again and your website said it would be run manually. I guess my question at this point is how long does this manual charge take? Are we talking hours, days what? I still have to charge attempts on my account or any emails from you guys on what's going on? I would just like to purchase a lifetime license of anyDVD. Thanks
     
  2. mmdavis

    mmdavis Well-Known Member

    This would be an @Ivan or @Jill question.
     
  3. mgdking

    mgdking Member

    Ok. Is there a link or some way to contact either one of them? Thanks
     
  4. Jill

    Jill Support Team Staff Member

    Hi, There are currently no manual orders that still need to be processed, so you will either have your license already or the purchase attempt has failed again. There are some mysterious cases of banks pointing fingers at each other and blaming the other party for the failure. In those cases, just use the payment option "PePay" in our shop, or consider using digital currencies, such as Bitcoin, Litecoin or Bitcoin Cash.
     
  5. mgdking

    mgdking Member

    Ok thank you for your reply. I just tried to purchase a key again & was told it went to a manual process again. I called my credit card company again to make sure it will go through. So it should go through now. Please let me know if there is any issues. Thank you for your time
     
  6. mgdking

    mgdking Member

    Finally was able to get a license. Thank you for your help. Mods please delete this thread if need be.
     
  7. Ch3vr0n

    Ch3vr0n Translator NL & Mod

    No such need, welcome to the club.

    Sent from my Nexus 6P with Tapatalk
     
  8. marcos chavez

    marcos chavez New Member

    How can I check the status of my purchase? My payment also said manual processing.
     
  9. Jill

    Jill Support Team Staff Member

    We just checked. All your order attempts have failed, sorry. Please use an alternative payment method.