vista and anydvd drive errors

Discussion in 'AnyDVD HD (DVD issues)' started by fosterdairy, Jan 7, 2008.

  1. fosterdairy

    fosterdairy New Member

    I'm sorry if this has already been discussed, but I tried searching the posts and browsing the anydvd threads and no luck in finding my problem.

    I just got an inspiron 1720 with a cd/dvd burner and decided to actually BUY slysoft anydvd because I was tired of messing with the trials and wanted to get it before a price hike.

    anyways - I viewed a couple of movies over the holidays and then tried backing up one that I had gotten successfully with clonedvd - but then after it was burnt - the drive was gone - undetectable and I would insert whatever and it wouldn't recognize it.

    so, since I was still well under warranty with dell, they assisted me remotely and fixed it in front of my eyes - but I noticed that they changed something with anydvd in order to do it.

    then anydvd was disabled - so I uninstalled, restarted, re-installed, restarted and it worked again - I had a drive. then I tried again with another movie I wanted to back up and this time it read and ripped, but when clonedvd told me to insert a writeable disc - it wouldn't read a thing again.

    so is there a glitch or update for vista or for anydvd that can fix this problem?

    still don't have a drive cuz I haven't contacted dell again yet.

    I hope I explained everything thoroughly.
     
  2. Webslinger

    Webslinger Retired Moderator

    1. a)Click the red fox icon on your toolbar.
    b) Navigate to "Program Settings".
    c) Click "enable logging".
    d) Click "ok".
    e) Put the problematic original disc in your optical drive/reader.
    f) Go to your My Documents folder
    g) You will see a zip file called "Anydvd_Info_titleofmydisc.zip"
    h) When replying or posting in the Slysoft forums, look for the icon that looks like [​IMG]
    i) if you don't see that icon, click the "go advanced" button. You should see that icon now. Click the paperclip.
    j) a small pop-up screen should appear (if it doesn't please ensure your browser is enabled to allow pop-ups from the Slysoft forums)
    k) click the "Browse" button, and locate and select the .zip file you created.
    l) click "upload"

    2. What blank media are you using? Specify a) brand name b)type (-R, +R, -RW, +RW, RAM, DL, etc.) c)media code, d) capacity/size, e) batch codes/serial codes (often found printed on the inner plastic hub of the blank disc), and f)country (factory information would be great as well, if possible) where the media was made (look on the physical packaging; do not rely on programs to accurately give you this information).

    If you don't know how to obtain media codes, you may find the following programs useful:

    http://dvd.identifier.cdfreaks.com and http://www.dvdinfopro.com/
     
  3. fosterdairy

    fosterdairy New Member

    ok - thanks for your help - and I will follow your instructions the best I can - but I can't complete the steps until my computer recognizes my drive again. so first, I was wandering if others were having the same error with the combination of vista and anydvd rendering their drive undetectable??? - then I need a solution to make it work again - I don't know - device manager, etc. . . .
     
  4. Webslinger

    Webslinger Retired Moderator

    I have Vista 64 bit ultimate on one system here at home, and I have no issues with Anydvd. Anydvd works perfectly fine with Vista.

    click http://forum.slysoft.com/showthread.php?t=1559 and go through the steps (especially steps 3 and 4; note that step 4 requires you to post information)
     
  5. oldjoe

    oldjoe Well-Known Member

    Do you know what brand the optical drive is?
    Uninstall the drive in Device Manager-Reboot and Windows should reinstall the drive. I would have a discussion with Dell if the drive continues to disappear.