Visa Charged, Invoice Received but No Key!

Discussion in 'Purchase and License Keys' started by Slinger01, Aug 28, 2019.

  1. Slinger01

    Slinger01 New Member

    Can anyone tell me how long it takes to get my license key? My Visa was charged and I received my receipt about 4 hours ago but no license key.
    P.S. I did check my spam folder but nothing.
  2. Ch3vr0n

    Ch3vr0n Translator NL & Mod

    Usually instantly, sounds like your isp may have stripped the key attachment, you certainly aren't the first it happened too. @Jill or @Ivan will be able to assist. Please wait for one of them to respond

    Sent from my Pixel 3 XL using Tapatalk
  3. Jill

    Jill Support Team Staff Member

    Thanks, @Ch3vron, this member should find their license key in their spam folder, but we sent one as dm as well, just in case.
  4. Slinger01

    Slinger01 New Member

    Sorry for the inconvenience. I use Thunderbird and there was nothing in its spam folder. My connection though is through Comcast and I found it in their Spam folder.
    Thanks for your help.
    Jim Kelly
    whatever_gong82 likes this.