updated & stopped working..

Discussion in 'AnyDVD HD (DVD issues)' started by Mira, May 16, 2007.

  1. Mira

    Mira Member

    I'm new here really don't have time to look around...

    I paid for anydvd, it was working fine until I updated it a few days ago.I kept getting the notice for the update but ignored it because I didn't want it to stop working & now that's exactly what happened.
    I have vista if that means anything... shouldn't being that it was working fine for weeks.
     
  2. Webslinger

    Webslinger Retired Moderator

    read this please
     
  3. Mira

    Mira Member

    That didn't help at all.
    Like I said before... it worked until I updated it.

    I did what you said and nothing. I un-installed it re-downloaded it and installed it and still nothing.
     
  4. Webslinger

    Webslinger Retired Moderator

    1. Do you get an error message? If so, please provide the full error message.

    2. What's the problem exactly? What does "still nothing" mean? Basically, how are you able to determine Anydvd isn't working?
     
    Last edited: May 16, 2007
  5. Mira

    Mira Member

    Because it's telling me that....

    The message is:

    AnyDVD Application has stopped working.
    A problem has caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.



    I re-installed everything again for a third time. Wiped out all the registration info and started over and I still get that message.
     
  6. Webslinger

    Webslinger Retired Moderator

    Ok, follow the steps here please (start with #1 and follow the instructions carefully)

    For step 1. e) use this download link instead
     
    Last edited: May 17, 2007
  7. Mira

    Mira Member

    ok. give me a few minutes and I'll be back to let you know what happens.....
     
  8. Mira

    Mira Member

    I wanna throw this laptop out the window.

    It's still giving me the same message. I really don't know what the problem is. It was prefectly fine before I updated it.
    I shut my avg completely down and tried running it without that - but that isn't it either.
     
  9. Webslinger

    Webslinger Retired Moderator

    What happens if you disable User account control in Vista?

    By the way, step 4 does require that you post information.
     
  10. Mira

    Mira Member

    Filter Check Tool v3.4

    No Upper Filters found.

    A Lower Filter found is: AnyDVD
    Filterdriver properties are:
    Name: AnyDVD
    Caption: AnyDVD
    Description: AnyDVD
    AcceptPause: False
    AcceptStop: True
    DesktopInteract: False
    DisplayName: AnyDVD
    ErrorControl: Normal
    ExitCode: 0
    PathName: C:\Windows\system32\Drivers\AnyDVD.sys
    Version Info: 6.1.5.1
    ServiceSpecificExitCode: 0
    ServiceType: Kernel Driver
    Started: True
    StartMode: Manual
    StartName:
    State: Running
    Status: OK
    TagId: 0


    A Lower Filter found is: ElbyDelay
    Filterdriver properties are:
    Name: ElbyDelay
    Caption: ElbyDelay
    Description: ElbyDelay
    AcceptPause: False
    AcceptStop: True
    DesktopInteract: False
    DisplayName: ElbyDelay
    ErrorControl: Normal
    ExitCode: 0
    PathName: C:\Windows\system32\Drivers\ElbyDelay.sys
    Version Info: 5.1.0.1
    ServiceSpecificExitCode: 0
    ServiceType: Kernel Driver
    Started: True
    StartMode: Manual
    StartName:
    State: Running
    Status: OK
    TagId: 0


    A Lower Filter found is: PxHelp20
    Filterdriver properties are:
    Name: PxHelp20
    Caption: PxHelp20
    Description: PxHelp20
    AcceptPause: False
    AcceptStop: True
    DesktopInteract: False
    DisplayName: PxHelp20
    ErrorControl: Normal
    ExitCode: 0
    PathName: C:\Windows\system32\Drivers\PxHelp20.sys
    Version Info: 3.0.40.0
    ServiceSpecificExitCode: 0
    ServiceType: Kernel Driver
    Started: True
    StartMode: Boot
    StartName:
    State: Running
    Status: OK
    TagId: 0




    I have no clue what any of that means. lol
     
  11. Mira

    Mira Member

    It said click start, run...

    I don't have it on this computer unless it's somewhere different in vista....

    When I installed the program it put a filters file on my desktop and thats what the last post was.
     
  12. Mira

    Mira Member

    I'll be back in about an hour, I've got to get my kids ready for bed.
    I'm determined to get this fixed tonight!!

    Thanks for the help so far..... I shall return!
     
  13. Webslinger

    Webslinger Retired Moderator

    That's for Windows XP users.

    Vista is the only Windows operating system with User Account Control.

    By the way, your filters look fine.

    Other than disabling User Account Control and doing this, which you claim didn't help, I have no further suggestions.

    I have no idea why Anydvd would be crashing while running on your system, unless something on your system is interfering.

    I'm guessing Anydvd is crashing at startup.

    So what happens if you try to run Anydvd manually--after Anydvd crashes when you bootup?

    And did you run CCleaner?
     
    Last edited: May 17, 2007
  14. Mira

    Mira Member

    Yes, I ran the CCleaner.
    I've tried starting it every way I know how.
    I just don't get how it could be vista or something on my laptop, it was fine before. I didn't do anything different this time then when I first got it.
     
  15. Webslinger

    Webslinger Retired Moderator

    If the issue were simply Anydvd, no one would be able to run it on Vista--and that's clearly not the case.