Resolved Unknown License .. I have a lifetime license

Discussion in 'Purchase and License Keys' started by world123, Dec 18, 2022.

  1. world123

    world123 Well-Known Member

    How do I contact support about my above problem? I have reinstalled AnyDVD, etc. with no LUCK!

  2. nutmonkey

    nutmonkey New Member

    Same, but with AnyStream. I suspect a back-end server problem. (After license check fails, next launch offers to fetch a trial offer and gets a '400' error -- bad request.)
  3. DeepSpace

    DeepSpace Well-Known Member

    The servers are down, it already happend once in the past. Just wait for them to restart them.
  4. Carlos P

    Carlos P Member

    Thank you for that answer. I got disconnected from Anystream with that same error. In my case, I sent an email as well.
    whatever_gong82 and DeepSpace like this.
  5. John Silver

    John Silver New Member

    Same problem here - "Unknown license" and new trial licenses can not be requested due to an HTTP 400 error.

    Since the licensing system requires servers to confirm the license validity - even for lifetime licenses - RedFox should provide a fail safe infrastructure (Kubernetes, HAProxy or keepalived are no rocket since and available for free). It must not happen that a single server fails and no one can use the licensed software any longer. Or at least add some fallback, that the software gets a token from the server which is valid for a couple of days, so even if a server fails, users will not immediatly run into trouble.

    Also what is the point of a "lifetime license" when it still has to be confirmed by your servers?
    DeepSpace likes this.
  6. DeepSpace

    DeepSpace Well-Known Member

    You only pay once instead of the need to renew it every year.
    whatever_gong82 likes this.
  7. John Silver

    John Silver New Member

    Yes - but I am still dependend on a working server by RedFox and the software can not be used offline.

    I got a lifetime license to avoid that - the price was not relevant. I would have even paid a fixed amount every year if this was the only option available. But I thought the lifetime license would also allow to use the software offline. Well - I now learned this is not the case.
    DeepSpace likes this.
  8. DeepSpace

    DeepSpace Well-Known Member

    No, only that you don't have to renew it. The DRM stuff itself happens on their server as far as I understand it.
  9. Solution-Design

    Solution-Design New Member

    The first message in AnyStream read:
    Your license has been deactivated.
    Now it says No license found.
    In AnyDVD HD: License unknown.
    If there is an error to the server, why does the system tell me "License unknown" "Your license has been deactivated"?
    This seems to me to be a bigger problem.
  10. Blizzard

    Blizzard New Member

    Hi there

    Well I'm in the same case as you, I just started the software and it tells me your license has been deactivated. While I bought the lifetime license :(
  11. DeepSpace

    DeepSpace Well-Known Member

    Because it get's no answer from the server and the only message is that the license is unknown. Maybe it also thinks that this means it is deactivated, but maybe it is only an error because there is no other error message. Maybe it should be changed since it is already the second time that it happens.
    Blizzard likes this.
  12. John Silver

    John Silver New Member

    If the DRM handling for media content would be done on a server you would not need to get updates for the software. Of course this is done locally on the PC - the old AnyDVD before it was moved to RedFox also worked that way. It's only the license check which is has to be verified by a server, even if you have a lifetime license.
  13. DeepSpace

    DeepSpace Well-Known Member

    Not entirely true. The UHD decryption and also some BD stuff is happening on their server or at least needs a connection to get the information. Also some issues for AS have been fixed with a server update and no new AS version.
    Det.Goro likes this.
  14. John Silver

    John Silver New Member

    Anyway... as I already also started using MakeMKV and Libre Drive (luckily my BD recorder could be patched for that), I think that will be my preferred solution for the future. Having local DRM free copies of BDs as backup is a good thing anway.
    DeepSpace likes this.
  15. Marshall1980

    Marshall1980 New Member

    it's ok thank you very much
    RedFox 1 likes this.
  16. Blizzard

    Blizzard New Member

    Thank you for being quick :D
    DeepSpace likes this.