unable to upgrade Anystream

Discussion in 'Purchase and License Keys' started by wizisi2k, Sep 1, 2021.

  1. wizisi2k

    wizisi2k Member

    when I went to make the 36 EUR purchase of Any Stream, the following occurred: Payment Pxx-xxx for Order Oxx-xxx over 36.00 EUR Reference #7xxxxxxxxxxx has failed: -4: 924108 3Dv2 error: Not authenticated/account not verified; transaction denied. After talking with my bank, they are not seeing the purchase request at all which means the payment provider is blocking my card or the issuing bank. I would love to give Redfox my USD but I cannot because of this. I imagine I am not alone in having issues like this

    [Edited by Ivan: anonymizing private data]
     
  2. Ivan

    Ivan Admin Staff Member

    I just noticed your purchase attempts in our back office.

    I'll try to find our why the transaction didn't make it to your bank.

    Does your card issuer support 3D Secure 2.0 (https://3dsecure2.com/) ?
     
  3. wizisi2k

    wizisi2k Member

    I am unsure Ivan-I used the same card back in March to purchase lifetime with no problems. Update: I managed to get the payment sent in BCH although it cost $1.55 more than it would've with bank fee. Ah well-at least it's done and I don't have to worry about a payment processor refusing my card.
     
    Last edited: Sep 1, 2021
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  4. RedFox 1

    RedFox 1 Super Moderator

    Welcome to the Project.;)
     
  5. Don922

    Don922 Well-Known Member

    I upgraded to plus with a Visa card from a US bank with no issues. I did get an alert from my bank asking if I made the purchase after the purchase went through. I replied yes and all is well.


    Sent from my iPhone using Tapatalk
     
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  6. Mike R.

    Mike R. Member

    I'm having this same issue. Exact same error. I put in a support request but was wondering if @Ivan ever found any reason for it when he investigated.
     
  7. Ivan

    Ivan Admin Staff Member

    I found your ticket and will try to find out what's going on...
     
  8. Mike R.

    Mike R. Member

    Thanks Ivan, I can do the whole walmart visa thing I saw in a sticky thread here too if it proves to be too annoying to figure out that weird error. :)
     
  9. einst3

    einst3 Member

    I have the same issue, with MC. will try visa
     
  10. einst3

    einst3 Member

    I have the same issue with MC although my address has changed. will try visa
     
  11. Mike R.

    Mike R. Member

    I ended up using my business visa card and it worked. My failed card was an Apple card (MC). So maybe it's an MC problem, but I'd guess more that it was an Apple problem, lol. Anyway, my visa worked with no issues. Didn't even get blocked by the bank like a lot of foreign transactions do. Good luck!
     
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  12. RedFox 1

    RedFox 1 Super Moderator

    Good going Mike, thanks for supporting the project.