Unable to purchase license

Discussion in 'Purchase and License Keys' started by rmmeli, Jan 4, 2019.

  1. rmmeli

    rmmeli Member

    I have been trying to purchase a lifetime license with my Mastercard but I keep getting a payment refused message. I opened a support ticket and was told that all you see is that the payment was refused. I received an email from you saying to get RedFox while-listed. However, when I talked to my credit card company they say they do not see any declined transactions, so it is not them. What do I do now? I wanted to purchase a license while you are giving the 20% discount.
     
    Last edited by a moderator: Jan 5, 2019
  2. Ch3vr0n

    Ch3vr0n Translator NL & Mod

    Then you need to call them again (while you're trying again), and do what you just said in your message. They need to pre-authorize or whitelist versute.net

    Verstuurd vanaf mijn Nexus 6P met Tapatalk
     
  3. rmmeli

    rmmeli Member

    I was talking to them while I did it. They did not see the declined transaction. They cannot white-list something they do not see.
     
  4. Ivan

    Ivan Admin Staff Member

    @rmmeli
    I've found your ticket and your order attempts.
    Your transactions got declined somewhere "on the road" from our payment service to your credit card issuer.
    Maybe our payment provider insists in 3D Secure while your cards are not activated for it?
     
  5. rmmeli

    rmmeli Member

    @Ivan
    Thanks for the info. That sounds like it could be the problem. I will see if they know how to set it up.
     
  6. rmmeli

    rmmeli Member

    @Ivan
    I just talked to my Mastercard company (Citi) and I was told that my card is already enabled for 3D Secure by default and the issue is not at their end but at yours (sorry). Come to think of it, it seems odd that I had issues with the three cards I tried. Two were US ones (Mastercard and Visa) and one was a UK card (Visa). Anything else you can think of?
     
  7. Vox

    Vox Member

    I now give up trying to buy Any DVD, unless you make it easier to purchase, you are going to lose not only my business, but loads of others as well. My issuer also cannot whitelist something they have no request for. They would be happy to pay you if the had a request from you.
     
  8. rmmeli

    rmmeli Member

    Yes, I would buy a license if your payment service actually worked with Visa and MasterCard.
     
  9. Ch3vr0n

    Ch3vr0n Translator NL & Mod

    It does, but there's currently an issue with UK ones. You can always get some Bitcoin with your CC and pay with that. There's an additional discount if you do.

    Verstuurd vanaf mijn Nexus 6P met Tapatalk
     
  10. rmmeli

    rmmeli Member

    I have both US and UK Visa and Mastercard credit cards and none of them work.
     
  11. Ch3vr0n

    Ch3vr0n Translator NL & Mod

    I would go the Bitcoin route then. It really isn't that hard to use as many sites make it up to be. And paying with Bitcoin gives you an additional 10% off on top of the normal discounts.

    Verstuurd vanaf mijn Nexus 6P met Tapatalk
     
  12. Vox

    Vox Member

    Chevron, ther's no way I'm getting involved in Bitcoin. You honestly think I would trust my cards to that. Sort out your purchase system, this is ridiculous.
     
  13. Ch3vr0n

    Ch3vr0n Translator NL & Mod

    Plenty of users have used it without any trouble. Either way it's not my purchase system. I don't work for redfox. @Ivan is the wikipedia charity donation route an option here?
     
  14. blank

    blank Well-Known Member

    So why not ? Bitcoin or Litecoin actually work very well.
     
    whatever_gong82 likes this.
  15. FurryGuy

    FurryGuy Well-Known Member

    There are ways to purchase bitcoins with cash, no card needed.

    You need to sort out YOUR priorities, and realize that the nature of what RedFox does makes it hard to do business openly. The US Government has already made it quite clear.
     
    whatever_gong82 likes this.