Trying to purchase Anystream plus

Discussion in 'Purchase and License Keys' started by GGHive, Dec 1, 2021.

  1. GGHive

    GGHive Member

    Hello, I am trying to purchase anystream plus, using a VISA in the US, Everything seemed to go through and i got a payment in progress message. I have yet to receive any emails confirming or denying the order. Is there any way for me to check the order status? Should i post the order number on here?
     
  2. GGHive

    GGHive Member

    ok, i got an email with the failed order, "has failed: -37: 3DS timeout"
    i called the bank and they dont see any charges coming from anyone (i dont use the card very often) and they did not deny any charges. Am i just out of luck?
     
  3. RedFox 1

    RedFox 1 Super Moderator

    No you are not out of luck, I will bring the person in charge here.
     
  4. Ivan

    Ivan Admin Staff Member

    Here what happened with your purchase attempt:
    • after you finished last step of checkout, we submitted the request to our payment service provider (PSP)
    • Our PSP asked then in Visa circuit who is responsible for your BIN (Bank Identification Number, first 6 digits of your credit card number) to request then th redirect URL for 3DSecureV2 authorization.
    • They never got an answer and thus never informed us. After a timeout of one hour we cancelled this transaction and sent you an email
    We had customers with same bank like you which worked well - and we also had customers with same bank which ended up in Nirwana like you.
    The transaction got "ignored" on the way to your bank, thus they didn't even see a request.

    The only workaround would be to try another credit card. Make sure the card is enabled for foreign countries and 3DSv2 is activated.
     
    Last edited: Dec 2, 2021
  5. JacobX

    JacobX Member

    I had this same issue. I tried 3 times with 2 different cards, with no luck. I ended up creating a card using Privacy.com which did work immediately. Hopefully you can get it working!
     
    Harmon Michaels likes this.
  6. GGHive

    GGHive Member

    doing some reading on what 3DSV2 is, it sounds like I should have been directed to a separate site to enter some more security info, since nothing ever came up I'm guessing my card doesnt have the 3DSV2 enabled. I'll call the bank again and see if its possible to enable it.
     
  7. GGHive

    GGHive Member

    got it to work with the same card as before. Turns out I had an adblocker on and that was stopping the verification site from loading.
     
    James and whatever_gong82 like this.
  8. whatever_gong82

    whatever_gong82 Well-Known Member

    Welcome to the RedFox Project.

    :thankyou:
     
  9. Ivan

    Ivan Admin Staff Member

    Thank you for sharing this, very useful. You made my day!!!!
     
  10. Ivan

    Ivan Admin Staff Member

    Which ad blocker are you using?
     
  11. GGHive

    GGHive Member

    ad block plus, turned it off and ran the order through same as before and it worked
     
  12. Ivan

    Ivan Admin Staff Member

    Thanks a lot!
     
  13. JacobX

    JacobX Member

    Glad to hear you got it working, I should've tried disabling mine also as that was probably the issue. I use AdBlocker Ultimate.
     
  14. Ch3vr0n

    Ch3vr0n Translator NL

    Just a hint ABP is pretty much obsolete, they're an adblocker yet they accept payments from advertisers to be whitelisted. Yeah not on my watch, swapped to "┬ÁBlock Origin" long ago when they announced that move. Zero problems.
     
    JacobX and whatever_gong82 like this.
  15. so privacy.com created a temporary mastercard for you that worked here even when your regular card didn't work (ie: before you made any adjustment to your browser settings)? because i've disabled adblock + okayed popups/redirects in my settings on THREE different browsers and am getting nowhere. not interested in going crypto but still looking for a workaround on this.
     
  16. JacobX

    JacobX Member

    You are correct. At the time I didn't consider that my adblock/pop-up blocker could be playing a factor. I've been using Privacy before making this purchase, so it was just an easy option that happened to work. Also, have you tried purchasing via a mobile phone/mobile browser? I'm assuming most people don't typically install addons to their mobile browsers.
     
    Harmon Michaels likes this.
  17. I tried doing it on the phone and again: didn't work. Will try privacy.com next.
     
    JacobX likes this.
  18. privacy.com WORKED like a charm - interestingly, even though the card i used to open the account there was a mastercard, the site created a VISA card for me. i wonder if redfox is just having trouble processing mastercard right now. anyway, thanks a million for your help.
     
    JacobX likes this.
  19. mikelamar

    mikelamar New Member

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    Last edited: Dec 20, 2021
  20. BRCS

    BRCS Well-Known Member

    Quadpay works great to for purchases using a one time generated Visa card.
     
    Harmon Michaels likes this.