Hi! I followed your instruction after downloaded the version AnyDVD HD 6.3.0.0 and I enabled logging under program setting. But I could not find the file " Anydvd_Info_titleofmydisc.zip " in "my document". So the steps failed.
Kindly advise how to and what I did wrong.
there is no pop-up blocked as I checked.
your prompt response and advice to this matter is appreciated.
Nice328
Kindly advise how to and what I did wrong.
there is no pop-up blocked as I checked.
your prompt response and advice to this matter is appreciated.
Nice328
This thread is intended for information purposes. This is not a troubleshooting thread. If you have a disc that doesn't work, reply to this thread and follow the steps:
1. Ensure you're using Anydvd HD 6.3.0.0
2. Ensure the problem you're having isn't an issue on your end and that you don't have a bad original disc (simply because a disc plays fine doesn't necessarily indicate it is fine)
3. If a Blu-ray disc doesn't work properly with Anydvd HD 6.3.0.0, do this please:
a)Click the red fox icon on your toolbar.
b) Navigate to "Program Settings".
c) Click "enable logging".
d) Click "ok".
e) Put the problematic disc in your optical drive/reader.
f) Go to your "My Documents" folder
g) You will see a zip file called "Anydvd_Info_titleofmydisc.zip"
h) When replying or posting in the Slysoft forums, look for the icon that looks like
i) if you don't see that icon, click the "go advanced" button. You should see that icon now. Click the paperclip.
j) a small pop-up screen should appear (if it doesn't please ensure your browser is enabled to allow pop-ups from the Slysoft forums)
k) click the "Browse" button, and locate and select the .zip file you created.
l) click "upload"
4. Provide the full error message or describe exactly what the problem is that you're experiencing.
Thank you