Tried paying but no joy, Visa or Mastercard...

Discussion in 'Purchase and License Keys' started by JaimePAL, Dec 29, 2018.

  1. JaimePAL

    JaimePAL New Member

    I've just tried paying for AnyDVD via my Visa and Mastercards but the sane error keeps cropping up.

    I phoned my bank but they said they're unable to pre-approve from suppliers and also that they can't see the respective transaction in order to authorise any way.

    I've tried Lloyds, Revolut and Barclays (UK) but no joy.

    Short of Bitcoin, any other suggestions? Can the trial be extended?

    Cheers!
     
  2. Ch3vr0n

    Ch3vr0n Translator NL & Mod

    The "same" error you say. Which error would that be exactly?
     
  3. JaimePAL

    JaimePAL New Member

    Below you will find specific information pertaining to your order. Please note your reference number, which is used to identify your order: O5U-QJU. You will receive a separate order confirmation by e-mail.


    Order not processed!
    Payment P5Q-XDV for Order O5U-QJU over 87.20 EUR Reference #15673005 was rejected: -993: Refused
     
  4. Recycle

    Recycle Well-Known Member

    It sounds like the bank is giving you the run around and you need to talk to the bank fraud department and have them remove the block.
     
    whatever_gong82 likes this.
  5. Recycle

    Recycle Well-Known Member

    Should you be wondering why - I had to deal with this as well when trying to order from RedFox for the first time when they changed over. That is how I know this.
     
  6. Jill

    Jill Support Team Staff Member

    If you are ordering from the UK with a UK billing address then we are dealing with a different issue. Please send us a support request with your current trial reference #, so that we can reset it. That leaves you with working software while we are trying to get the UK payments sorted.