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[Trend Micro conflict]WriteDVD 10 11 W2 Error

K

kmb997

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Pre-Steps:

i.) The original and blank discs are fine because I was able to burn on another computer with the same software.

ii.) I downloaded ImgBurn and the Filter Driver Load Order pulls up these:
Filter Driver Load Order - ImgBurn v2.5.0.0
===============================================

Upper Device Filter: redbook
Upper Class Filter: [None Found]
Device: CD/DVD-ROM Device
Lower Class Filter: PxHelp20
Lower Class Filter: AnyDVD
Lower Device Filter: imapi

Filter Name: redbook
File Name: C:\WINDOWS\system32\DRIVERS\redbook.sys
File Version: 5.1.2600.5512 (xpsp.080413-2108)
File Description: Redbook Audio Filter Driver
Product Name: Microsoft® Windows® Operating System
Product Version: 5.1.2600.5512
Company Name: Microsoft Corporation
Copyright: © Microsoft Corporation. All rights reserved.

Filter Name: PxHelp20
File Name: C:\WINDOWS\System32\Drivers\PxHelp20.sys
File Version: 3.00.83a [3.0.83.0]
File Description: Px Engine Device Driver for Windows 2000/XP
Product Name: PxHelp20
Product Version: [2.0.0.0]
Company Name: Sonic Solutions
Copyright: Copyright © Sonic Solutions

Filter Name: AnyDVD
File Name: C:\WINDOWS\System32\Drivers\AnyDVD.sys
File Version: 6.6.0.6
File Description: AnyDVD Filter Driver
Product Name: AnyDVD
Product Version: 6.6.0.6
Company Name: SlySoft, Inc.
Copyright: Copyright 2002 - 2009 SlySoft, Inc.

Filter Name: imapi
File Name: C:\WINDOWS\system32\DRIVERS\imapi.sys
File Version: 5.1.2600.5512 (xpsp.080413-2108)
File Description: IMAPI Kernel Driver
Product Name: Microsoft® Windows® Operating System
Product Version: 5.1.2600.5512
Company Name: Microsoft Corporation
Copyright: © Microsoft Corporation. All rights reserved.

iii.) My burner is ATAPI iHAP322 9 6L1C (ATA). I'm pretty sure the firmware is up to date?

iv.) I set my drive's region code to Region 1

Regular Steps:

1. 2. 3.) I'm using AnyDVD 6.6.0.6 and CloneDVD 2.9.2.6 beta

4.) I changed my booktype to DVD-Rom even though CloneDVD is supposed to do it for me

5.
A.) Attached
B.) See Below
C.) CloneDVD Log: Writing to video media was not successful:
Media write error
A write error has occurred, probably caused by a bad media.
Please replace the media and try again.
Details: WriteDVD 10 11 W2

D.) http://www.amazon.com/Taking-Pelham-Denzel-Washington/dp/B002LMV7R0/

E.) a.) Verbatim for this, but have tried Verbatim printables with the white face, Sony, Taiyo Yuden, Fuji
b.) +R
c.)
----------------------------------------------------------------------------
Unique Disc Identifier : [DVD+R:MCC-004-000]
----------------------------------------------------------------------------
Disc & Book Type : [DVD+R] - [DVD+R]
Manufacturer Name : [Mitsubishi Chemical Corp.]
Manufacturer ID : [MCC]
Media Type ID : [004]
Product Revision : [Not Specified]
Blank Disc Capacity : [2,295,104 Sectors = 4.70 GB (4.38 GiB)]
Recording Speeds : [1x-2.4x , 4x , 6x-8x , 6x-16x]
----------------------------------------------------------------------------
** INFO : Drive = ATAPI iHAP322 9 - [FW 6L1C] - [ATAPI]
** INFO : Write Capabilities = DVD+R DVD+R-DL DVD+RW
** INFO : Write Capabilities = DVD-R DVD-R-DL DVD-RW DVD-RAM
** INFO : Disc = [DVD+R:MCC-004-000]
** INFO : Reference Speed : 1x DVD = 1385 kBps
** INFO : An Writeable Disc Is Recommended For Accurate Results
** INFO : Write Speeds (Supported By This Drive On This Disc) Listed Below

** INFO : GET PERFORMANCE Write Speed Descriptor(s)
Descriptor #1 = 22160 kBps (16.00x) - [CLV/Non-Pure CAV]
Descriptor #2 = 16620 kBps (12.00x) - [CLV/Non-Pure CAV]
Descriptor #3 = 11080 kBps ( 8.00x) - [CLV/Non-Pure CAV]
Descriptor #4 = 8310 kBps ( 6.00x) - [CLV/Non-Pure CAV]

** INFO : MODE SENSE Write Speed Descriptor(s) [Legacy Command]
** WARNING : MODE SENSE Is Obsolete And Not Always Properly Supported
Descriptor #1 = 22160 kBps (16.00x) - [Pure CAV]
Descriptor #2 = 16620 kBps (12.00x) - [CLV/Non-Pure CAV]
Descriptor #3 = 11080 kBps ( 8.00x) - [CLV/Non-Pure CAV]
Descriptor #4 = 8310 kBps ( 6.00x) - [CLV/Non-Pure CAV]
----------------------------------------------------------------------------
** INFO : Hex Dump Of 'Media Code'-Block Listed Below
** INFO : 4-Byte Header Preceding 'Media Code'-Block Discarded
** INFO : Format 11h (Method 1) - ADIP Information
0000 : a1 0f 02 00 00 03 00 00 00 26 05 3f 00 00 00 00 .........&.?....
0010 : 00 00 07 4d 43 43 00 00 00 00 00 30 30 34 00 38 ...MCC.....004.8
0020 : 23 54 37 12 02 54 6c 02 92 5f 15 15 0b 0b 08 08 #T7..Tl.._......
0030 : 01 19 1b 0c 0c 0c 0d 01 00 00 00 00 00 00 00 00 ................
0040 : 01 00 38 38 02 2c 5a 1a 05 2e 23 10 04 1e 1d 01 ..88.,Z...#.....
0050 : 00 00 02 2c 5a 1a 05 2e 23 10 04 1e 1d 01 00 00 ...,Z...#.......
0060 : 02 00 54 70 02 30 63 3c 24 14 0c 0c 01 20 00 00 ..Tp.0c<$.... ..
0070 : 00 00 02 40 66 42 24 14 0c 0c 01 20 00 00 00 2b ...@fB$.... ...+
0080 : 03 00 54 df 02 30 63 3c 24 14 0c 0c 01 20 00 00 ..T..0c<$.... ..
0090 : 00 00 02 75 5e 58 24 14 0a 0a 01 20 00 00 00 59 ...u^X$.... ...Y
00a0 : 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
00b0 : 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
00c0 : 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
00d0 : 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
00e0 : 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
00f0 : 00 00 00 00 00 00 00 00 ........
----------------------------------------------------------------------------
[ DVD Identifier V5.2.0 - http://DVD.Identifier.CDfreaks.com ]
----------------------------------------------------------------------------

d.) 4.7 GB
e.) PAPA28NH02135285 3
f.) Verbatim Americas, LLC 2008
A Mitsubishi Kagaku Media Company
Made in Taiwan
Bought from newegg.com. Other brands bought from Best Buy, Office Depot, and Sams.

F.) I've tried burning at 1x,2-2.4x, 4x, 6x, 8x, 12x, 16x

G.) Summary for drive E: (AnyDVD 6.6.0.6)
AOPEN COM5232/AAH PRO 1.04 040818AOPEN07016115
Drive (Hardware) Region: 1

Media is a DVD.
Booktype: dvd-rom (version 1), Layers: 2 (opposite)
Size of first Layer: 2030688 sectors (3966 MBytes)
Total size: 4055552 sectors (7921 MBytes)

Video DVD (or CD) label: Taking of Pelham 1 2 3
Media is CSS protected!
Video Standard: NTSC
Media is locked to region(s): 1!

Structural copy protection not found.
Found & removed RCE protection!
Found & removed Autorun from Video DVD!
Bad sector protection not found.
Emulating RPC-2 drive with region 1!


I've been using AnyDVD and CloneDVD since 2005 without having any problems. I recently reformatted my computer and obviously did something different since I'm getting this error. I was using XP Professional before and reformatted with XP Professional. I don't know if Service Pack 3 was installed before the reformat, but I'm pretty sure it was and it's installed now. When I first started getting the error I thought my DVD writer was going bad so I bought a new one and still got the error so then I tried using different brands of media which gave me the error but all were then used on a different computer without any errors.

I have fewer programs installed than before and the 2 new things are an Epson Artisan 810 and I also had Cannon camera software on before but got a new camera and installed the new Cannon software after the reformat. I'm pretty sure those are the only new programs.

I've uninstalled Winamp, added AnyDVD and CloneDVD as trusted programs in Trend Micro, I've uninstalled Arcsoft programs that came with the Cannon software and I'm still getting the error. I used ImgBurn and the only thing found in the Filter Driver Load Order was PxHelp20. I looked in C:\WINDOWS\system32\drivers and found Cdr4_xp.sys and Cdralw2k.sys. I don't know which programs installed these but should I delete these? If so, do I just right-click and delete or is there a better way?

The programs being used when the error message happened were Firefox with this site open, this time. I get the same error with nothing running or 4 things running.

I have wasted so many blanks trying to fix this, please tell me it's an easy solution. If there is anything I left out or any questions please ask?

Thank You
 

Attachments

  • AnyDVD_6.6.0.6_Info_E_Taking of Pelham 1 2 3.zip
    187.4 KB · Views: 2
Here is the CloneDVD log. Forgot to attach it in the first post.
 

Attachments

  • CloneDVD Log.zip
    90.9 KB · Views: 3
kmb997 said:
Pre-Steps:

i.) The original and blank discs are fine because I was able to burn on another computer with the same software.
Click to expand...

Well, the problem could be the burner . . .

I don't really care about the original disc at all in this case (except it appears to contain potentially nasty software on it that may cause problems if autorun is enabled on your computer).

AOPEN COM5232/AAH PRO 1.04 040818AOPEN07016115
Click to expand...

1. Provide a Anydvd .zip log file using your burner please. This drive is incapable of burning blank dvd media. It's a cd writer and dvd reader only.

This is a burn issue--not a read issue.

2. Provide the Clonedvd log file (.zip it up)


I looked in C:\WINDOWS\system32\drivers and found Cdr4_xp.sys and Cdralw2k.sys.
Click to expand...


Sonic or Roxio's Directcd or Dragtodisc installed that crap.

I don't know which programs installed these but should I delete these? If so, do I just right-click and delete or is there a better way?
Click to expand...

It's better to use Sonic or Roxio's uninstall program. But if those aren't removed, then yes, you can delete them.

3. Click this

Do what it says to do



DirList

Problematic Process autorun Warning! this disk may contain a rootkit, or other unwanted software.

4. Don't insert this disk without AnyDVD running when Autorun is enabled. Reboot your system. To disable autorun in Windows, see here.

If it has already been run, and you suspect it is a rootkit try to uninstall it with GMER or Sophos-Anti-Rootkit:
Code: 
Directory: /
	AUTORUN.INF | LBA 4051656-4051656 | Size 34 (1) | icb: 269 | crc: ok
		Range 1: 4051656-4051656 (1)
	MAC_clickme | LBA 4051657-4053693 | Size 4171126 (2037) | icb: 270 | crc: ok
		Range 1: 4051657-4053693 (2037)
	PC_clickme.exe | LBA 4053694-4055537 | Size 3775838 (1844) | icb: 271 | crc: ok
		Range 1: 4053694-4055537 (1844)
 
Last edited:
I always put the original in the Aopen drive and the blank in the Lite-on. To post an AnyDVD Log for the burner, do I put the original in the burner and then create a log?

Also http://www.firmwarehq.com/Lite-On/iHAP322/files.html says my firmware is current. Is this site reliable?
 
Last edited:
kmb997 said:
I always put the original in the Aopen drive and the blank in the Lite-on. To post an AnyDVD Log for the burner, do I put the original in the burner and then create a log?
Click to expand...

Yes, but there's no need now. I already have the information I need. Refer to my previous posts.
 
I deleted these (Cdr4_xp.sys and Cdralw2k.sys) manually because I couldn't find sonic or drag to disc. I don't know what could have installed these.

I updated my IDE driver.

I tried to turn autorun off by going to gpedit.msc but there wasn't anything there.

I tried to copy the disc and still got the write error.

I used gmer, but don't know what I'm looking at:

GMER 1.0.15.15273 - http://www.gmer.net
Rootkit scan 2009-12-08 21:56:41
Windows 5.1.2600 Service Pack 3
Running: 2q346hfb.exe; Driver: C:\DOCUME~1\LOCALS~1\Temp\pwldrpow.sys


---- System - GMER 1.0.15 ----

SSDT 89386D60 ZwCreateKey
SSDT 89387F00 ZwCreateMutant
SSDT 89386260 ZwCreateProcess
SSDT 89386520 ZwCreateProcessEx
SSDT 89387BC0 ZwCreateThread
SSDT 893872E0 ZwDeleteKey
SSDT 893875A0 ZwDeleteValueKey
SSDT 89387D60 ZwLoadDriver
SSDT 893867E0 ZwOpenProcess
SSDT 893880A0 ZwSetSystemInformation
SSDT 89387020 ZwSetValueKey
SSDT 89386AA0 ZwTerminateProcess
SSDT 89387A20 ZwWriteVirtualMemory

---- Disk sectors - GMER 1.0.15 ----

Disk \Device\Harddisk0\DR0 sector 01: copy of MBR
Disk \Device\Harddisk0\DR0 sector 02: copy of MBR
Disk \Device\Harddisk0\DR0 sector 03: copy of MBR
Disk \Device\Harddisk0\DR0 sector 04: copy of MBR
Disk \Device\Harddisk0\DR0 sector 05: copy of MBR
Disk \Device\Harddisk0\DR0 sector 06: copy of MBR
Disk \Device\Harddisk0\DR0 sector 07: copy of MBR
Disk \Device\Harddisk0\DR0 sector 08: rootkit-like behavior; copy of MBR
Disk \Device\Harddisk0\DR0 sector 09: copy of MBR
Disk \Device\Harddisk0\DR0 sector 10: copy of MBR
Disk \Device\Harddisk0\DR0 sector 11: copy of MBR
Disk \Device\Harddisk0\DR0 sector 12: copy of MBR
Disk \Device\Harddisk0\DR0 sector 13: copy of MBR
Disk \Device\Harddisk0\DR0 sector 14: copy of MBR
Disk \Device\Harddisk0\DR0 sector 15: copy of MBR
Disk \Device\Harddisk0\DR0 sector 16: copy of MBR
Disk \Device\Harddisk0\DR0 sector 17: copy of MBR
Disk \Device\Harddisk0\DR0 sector 18: copy of MBR
Disk \Device\Harddisk0\DR0 sector 19: copy of MBR
Disk \Device\Harddisk0\DR0 sector 20: copy of MBR
Disk \Device\Harddisk0\DR0 sector 21: copy of MBR
Disk \Device\Harddisk0\DR0 sector 22: copy of MBR
Disk \Device\Harddisk0\DR0 sector 23: copy of MBR
Disk \Device\Harddisk0\DR0 sector 24: copy of MBR
Disk \Device\Harddisk0\DR0 sector 25: copy of MBR
Disk \Device\Harddisk0\DR0 sector 26: copy of MBR
Disk \Device\Harddisk0\DR0 sector 27: copy of MBR
Disk \Device\Harddisk0\DR0 sector 28: copy of MBR
Disk \Device\Harddisk0\DR0 sector 29: copy of MBR
Disk \Device\Harddisk0\DR0 sector 30: copy of MBR
Disk \Device\Harddisk0\DR0 sector 31: copy of MBR
Disk \Device\Harddisk0\DR0 sector 32: copy of MBR
Disk \Device\Harddisk0\DR0 sector 33: copy of MBR
Disk \Device\Harddisk0\DR0 sector 34: copy of MBR
Disk \Device\Harddisk0\DR0 sector 35: copy of MBR
Disk \Device\Harddisk0\DR0 sector 36: copy of MBR
Disk \Device\Harddisk0\DR0 sector 37: copy of MBR
Disk \Device\Harddisk0\DR0 sector 38: copy of MBR
Disk \Device\Harddisk0\DR0 sector 39: copy of MBR
Disk \Device\Harddisk0\DR0 sector 40: copy of MBR
Disk \Device\Harddisk0\DR0 sector 41: copy of MBR
Disk \Device\Harddisk0\DR0 sector 42: copy of MBR
Disk \Device\Harddisk0\DR0 sector 43: copy of MBR
Disk \Device\Harddisk0\DR0 sector 44: copy of MBR
Disk \Device\Harddisk0\DR0 sector 45: copy of MBR
Disk \Device\Harddisk0\DR0 sector 46: copy of MBR
Disk \Device\Harddisk0\DR0 sector 47: copy of MBR
Disk \Device\Harddisk0\DR0 sector 48: copy of MBR
Disk \Device\Harddisk0\DR0 sector 49: copy of MBR
Disk \Device\Harddisk0\DR0 sector 50: copy of MBR
Disk \Device\Harddisk0\DR0 sector 51: copy of MBR
Disk \Device\Harddisk0\DR0 sector 52: copy of MBR
Disk \Device\Harddisk0\DR0 sector 53: copy of MBR
Disk \Device\Harddisk0\DR0 sector 54: copy of MBR
Disk \Device\Harddisk0\DR0 sector 55: copy of MBR
Disk \Device\Harddisk0\DR0 sector 56: copy of MBR
Disk \Device\Harddisk0\DR0 sector 57: copy of MBR
Disk \Device\Harddisk0\DR0 sector 58: copy of MBR
Disk \Device\Harddisk0\DR0 sector 59: copy of MBR
Disk \Device\Harddisk0\DR0 sector 60: copy of MBR
Disk \Device\Harddisk0\DR0 sector 61: copy of MBR
Disk \Device\Harddisk0\DR0 sector 62: copy of MBR
Disk \Device\Harddisk0\DR0 sector 63: rootkit-like behavior; copy of MBR

---- EOF - GMER 1.0.15 ----


Do you think I should still update my burner's firmware?

Thanks
 
I'm not trying to be a pain but there have been five firmware updates since UL15. ImgBurn shows my firmware as current. You definitely know more than me, so if you think I should go back to UL15 tell me yes one more time.

Thanks
 
kmb997 said:
I'm not trying to be a pain but there have been five firmware updates since UL15. ImgBurn shows my firmware as current. You definitely know more than me, so if you think I should go back to UL15 tell me yes one more time.

Thanks
Click to expand...

Hmmm . . . I'm not sure where those other files are coming from.

click http://www.liteonit.com/global/inde...sk=view&id=268&Itemid=67&limit=1&limitstart=2

Look under "downloads"

Tell me what you see.

UL15 is listed as Oct. 05, 2009

I usually go by the drive brand's website.

But maybe you know something I don't.
 
Last edited:
I tried to update to UL15N and got an error message:

No matched drive detected!
This utility is only for ATAPI iHAP322 8 drive.

Detected drives:
0-0-0-0- ATAPI iHAP322 9 6L1C
0-0-1-0- AOPEN COM5232/AAH PRO 1.04

What else can I do?
 
I updated my IDE controller with the directions from cdfreaks. I downloaded the smart pack and it says my firmware is up to date. I will try disabling trend micro tomorrow, but I have been using trend micro longer than I've been using clone and anydvd and never had problems.

Thanks
 
kmb997 said:
I will try disabling trend micro tomorrow, but I have been using trend micro longer than I've been using clone and anydvd and never had problems.
Click to expand...


The reason I mention disabling firewall/antivirus is because Zonealarm seems to be causing similar issues: http://forum.slysoft.com/showthread.php?t=36197

So, it's possible other related security software might be as well.

Also, do try another cable (an 80 wire one) on the back of your drive.

Other than that, I'm out of suggestions at this point.
 
Last edited:
Problem turned out to be Trend Micro. I disabled it and was able to copy 3 in a row without any errors. Anyone have any idea of how to get Trend Micro to allow Any and CloneDVD to work without disabling?

Thanks Webslinger. I appreciate all your help.
 
kmb997 said:
Problem turned out to be Trend Micro. I disabled it and was able to copy 3 in a row without any errors. Anyone have any idea of how to get Trend Micro to allow Any and CloneDVD to work without disabling?

Thanks Webslinger. I appreciate all your help.
Click to expand...

You're welcome

1) Have you tried updating your program? click http://www.trendmicro.com/download/default.asp

2) Try also updating virus definitions

3) Contact Trend Micro: http://us.trendmicro.com/us/about/contact/


I use Eset Smart Security (as does Drinklyeanddie). We don't have problems.
You may want to give Eset Smart Security a try:
http://www.eset.com/rome/ (10% off coupon code)

They do have a free trial: http://www.eset.com/download/free_trial_download.php
 
Last edited:
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