I just downloaded the software and have the keys. I am trying to copy a movie, and get a screen that tells me insert a blank disk in my burner, however I already have a blank disk in my burner. It will not continue to the copy stage. I don't know what kind of information you need in order to help me with this problem, but if you let me know what you need, I will supply whatever information I can. Thank you in advance for any help you can offer.