This one does not need a preamble:
Customer: I paid for a life time membership, but I do not have a movie down load list. Could you send me the link?
Me: Tell me exactly what you mean by "movie down load list", please.
Customer: A page that I can select movies from or how I can down load movies.
And yes, they do multiply:
Customer: On start-up, a map of AnyDVD features are displayed.
I don't know where to insert the source URL when I try to download
DVD or music from whichever website. Can you please advise.
Me: (see above)