The Email I used is on your block list.

Discussion in 'Purchase and License Keys' started by Turfgrass, Aug 12, 2019.

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  1. Turfgrass

    Turfgrass New Member

    I used an inappropriate email before I knew it was blocked...how can I get my license key?
     
  2. Jill

    Jill Support Team Staff Member

    You might have used a different email address for your forum account, so we cannot check what exactly happened here. If you send us a support request from the email address you are using for the forum, stating the email address that is blocking our communication and your name and purchase date, then we can send your license key to a different email address.
    We do not block any email provider, but some email providers do not "like" our license keys and block us.
     
  3. Turfgrass

    Turfgrass New Member

    Thank you, My support request has been issued. I purchased the software earlier today. Thanks!