system freezes completely at transcoding

Discussion in 'CloneDVD' started by -=HSKc=-Robby, Apr 7, 2008.

  1. -=HSKc=-Robby

    -=HSKc=-Robby Member


    I previosly posted in the german clonedvd forum, but no one can really help me. May here has some one an idea to help me. Im sorry for my english, whats not really good. ;)

    I've got the problem, that my whole system freezes, when CloneDVD is transcoding. Only the reset-button can help. There is no differece where the sources are, dvd-files on the hdd or an original DVD. When i try to shrink these files CloneDVD starts to transcode and after a while: freeze :(

    In the german forum the only feetback is, that this must be a termal problem. But the mainborad temperature is about 30°C and the CPU is between 30°C and 40°C. Nothing to see about termal problems...

    My system:
    Core2Quad Q6600 at ASUS P5E3 Deluxe with 2GB DDR3-Corsair-CM3X1024-1600C7DHX-RAM
    HDD: Seagate ST3750640AS and ST3500630AS
    DVD: Plextor PX-130A and PX-810SA
    operating system: Windows Vista Ultimate 32bit with SP1

    Does some one know, what the problem could be?

    Intel give for the Intel Matrix Storage Manager v7.8.0.1012 a known issue for Windows Vista "Intel® Matrix Storage Console may stop responding during heavy I/O operations". Can this be the problem? My SATA-Bus works not as a RAID but at AHCI-mode.
    Last edited: Apr 7, 2008
  2. Webslinger

    Webslinger Retired Moderator

    That might be the problem (you may be able to set them to function as "IDE" in your motherboard's bios), but let's rule out driver issues first.

    1. Use Anydvd beta: click

    You may need to reboot after installing if prompted to do so.

    2. Click the red fox icon on your toolbar. Click "default". Click "ok".

    3. Use Clonedvd beta: click

    4. Follow the steps from this link in order: click (follow them step by step)

    If you're using +R DL blank discs, I recommend using Clonecd: click

    5. If you still have problems, then . . .

    a) Ensure Anydvd is running.
    b) Put the problematic original movie dvd in your burner. Wait for Anydvd to scan the disc.
    c) Right click the red fox icon on your toolbar.
    d) Select "Create Logfile"
    e) Wait for Anydvd to create a log file.
    f) A pop-up screen will appear. Take note of the location where Anydvd created the logfile and the logfile's name. Click "ok".
    g) Go to your My Documents folder
    h) You will see a zip file called "" (or something similar; see step f)
    i) When replying or posting in the Slysoft forums, look for the icon that looks like [​IMG] (in other words, look for the paperclip after clicking "quote" or when creating a new thread)
    j) If you don't see that paperclip icon, click the "go advanced" button. You should see that icon now. Click the paperclip.
    k) A small pop-up screen should appear (if it doesn't please ensure your browser is enabled to allow pop-ups from the Slysoft forums)
    l) Click the "Browse" button, and locate and select the .zip file you created.
    m) click "upload"
    n) Close the window. When you submit reply, or submit a new thread, the .zip file will be attached automatically for us to take a look at

    B) State the full a)error message(s) you encountered (click "details"), b)tell us what program(s) you were using when you received the error message(s), and c) describe in detail what you were doing when you received the error message(s). What problem are you having exactly?
  3. -=HSKc=-Robby

    -=HSKc=-Robby Member

    to 1.
    is AnyDVD needed to transcode selfcreated DVD-files? The freezes are also three, when i transcode selfcreated DVD-files, which are too big for a DVD-R. (AnyDVD is installed)

    to 3.
    CloneDVD beta is allready installed

    to 4.
    burning with CloneDVD is no problem and works fine. I alway use it to burn selfcreated DVD-files that are small enough for a DVD-R.
  4. Webslinger

    Webslinger Retired Moderator

    No. But I'm asking you to update and post the Anydvd .zip file, so I can check your drivers. So if you want my help do what I ask please.

    Do step 1, 2, 4, and especially 5.

    Thank you
  5. -=HSKc=-Robby

    -=HSKc=-Robby Member

    Sorry, i think i didnt unterstand your first post completely... :bang:

    So here is the info-file...

    Attached Files:

    Last edited: Apr 7, 2008
  6. Webslinger

    Webslinger Retired Moderator

    Well, unfortunately, I'm not seeing anything that stands out with respect to your drivers.

    1) So, I think I would try checking in your motherboard's bios and see if there's another option besides "raid" or "ahci" for your Sata ports. If you have "ide" as an option, give that a try.

    2) Also have you tested your memory? Take one stick out. Now try using Clonedvd. Does your system still freeze? Then take the remaining stick out and put the other one back in. Try Clonedvd again.

    3) Are you overclocking anything? If so, put everything back to default settings. Now try Clonedvd again.

    4) Try defragmenting your hard drives.

    5) Try different cables on the back of your drives

    6) Maybe you have a bad Sata port on your motherboard. Try moving your cable from your hard drive to a different Sata port on your motherboard.
  7. -=HSKc=-Robby

    -=HSKc=-Robby Member

    I just found out what the problem is...

    My memory run at the XMP-settings. When i disable the XMP-settings and use the slower BIOS settings, CloneDVD works without any freezes.