Still waiting for key

Discussion in 'Purchase and License Keys' started by CATHERINE, Jun 11, 2019 at 4:48 PM.

  1. CATHERINE

    CATHERINE New Member

    My credit card was charged and I have not received a key. It is not in my junk mail
     
  2. Ivan

    Ivan Admin Staff Member

    Hi Catherine,

    you should have received the license key instantly after the purchase, maybe the email got stuck in your spam folder.
    However, I'll send you a private forum message with your license key attached.

    Ivan
     
  3. CATHERINE

    CATHERINE New Member

    It did not go into a spam folder. It took my credit card info but went into an error message after saying it was accepted. The money was taken out of my credit card. I never received an email.
     
  4. CATHERINE

    CATHERINE New Member

    I got your email saying a key is attached but there is no attachment
     
  5. Ivan

    Ivan Admin Staff Member

    Catherine,

    check your (private) forum conversations: https://forum.redfox.bz/conversations/
    You should see one message from me. Inside the message you should see "Attached files", click on the file name to download the license key. Once downloaded (to your download folder or Desktop), just double click the local file to register your license.