States of Grace

Discussion in 'AnyDVD HD (DVD issues)' started by Tipperton, Feb 3, 2019.

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  1. Tipperton

    Tipperton Well-Known Member

    Hi! It's been a while.

    I have a new DVD that I am trying to extract the audio from using DVD Audio Extractor version 7.6.0 which is their latest version. I am using the latest released version of AnyDVD which is version 8.3.4.0.

    The system I am using is a Dell Latitude E6540 with 16 GB of memory, a 300 GB SSD, and a MATSHITA DVD+-RW UJ8FB DVD drive. I am running 64 bit Windows 10 Home.

    What happens with the DVD is that I can hear the DVD drive repeatedly trying to read the disc and eventually giving up. AnyDVD then shows the drive as being empty. This doesn't happen when AnyDVD isn't running, but of course without AnyDVD DVD Audio Extractor cannot read the audio stream. For a sanity check I tried the DVD in a standard DVD player and it works just fine.

    There are two versions of this movie, the version I am working with is the one from New Day Films and can be found here:

    Code:
    https://www.newday.com/film/states-grace
    Thanks!
     
    Last edited: Feb 3, 2019
  2. Ch3vr0n

    Ch3vr0n Translator NL & Mod

  3. Tipperton

    Tipperton Well-Known Member

    Sorry about that, I had actually just remembered that you would want a log, so I came back here after creating one to upload it for you.

    Also, I know you usually ask that the latest beta be tried as well, I tried looking for it but couldn't find anything.
     

    Attached Files:

    Last edited: Feb 3, 2019
  4. mmdavis

    mmdavis Well-Known Member

    Might try and clean the disc to see if there are smudges. You might also try another drive (if you can), to see if it might be more forgiving. From the log:
     
  5. Tipperton

    Tipperton Well-Known Member

    First of all, this is a brand new disk that arrived yesterday. I'd be rather surprised if there were smudges on it already. Especially since this was the first time I've ever taken it out of the case it came in. Plus I always handle all my discs by the edges and never touch the data side if I can at all avoid it.

    Secondly, your remark about trying another drive reminded me that I had a USB connected external Blue Ray burner drive by Pioneer. I use Blue Ray discs so infrequently that I had forgotten I had the drive. It worked, I was able to extract the audio description track without any other problems cropping up.

    Thanks!
     
  6. Ch3vr0n

    Ch3vr0n Translator NL & Mod

    Just because it's new, doesn't mean it can't be defective. The human eye can't see microscopic defects, a drive laser can. We see this all the time.

    Verstuurd vanaf mijn Nexus 6P met Tapatalk
     
  7. Tipperton

    Tipperton Well-Known Member

    I know that, my first copy of "Ice Age 5" was defective. That is why, as I stated in my first message, that I tried it in the DVD player that is part of my home audio system. I figured that if it was really defective, it wouldn't work there either, but it did work, with no problems.

    The reason I said that it was a brand new disc, was because I interpreted the suggestion that I clean smudges off it as, "the disc might be dirty". While I have received brand new discs that were defective, I've never received one that was dirty.

    Anyway, because of the way AnyDVD behaved, or misbehaved, with this drive, I have disabled it in the settings so that AnyDVD will now only work with my external Blue Ray drive.

    Because I can't disable drives through AnyDVDHD's user interface through my screen reader, I did it through the registry. While there I noticed that there were two CSS key entries for "States of Grace",not knowing which one was the correct one, I deleted both of them.

    Apparently the whole problem was caused because AnyDVDHD wasn't getting a correct CSS key value when the internal optical drive was used. Or maybe not, I don't know what affect using incorrect CSS keys would have, other than not being able to read the disc's contents.
     
    Last edited: Feb 4, 2019
  8. Ch3vr0n

    Ch3vr0n Translator NL & Mod

    This is likely your problem.

    You need to set your drive hardware region. This is especially important with matSHITa drives like yours. Then try again. If that fails, new logfile.
     
    whatever_gong82 likes this.
  9. whatever_gong82

    whatever_gong82 Well-Known Member

    To Tipperton:

    You have to exit AnyDVD first before you set your Blu-ray/DVD drive. Please see my note about it in my signature.
     
  10. Tipperton

    Tipperton Well-Known Member

    I have signatures turned off because unlike you, I can't just simply skip or browse over them if I don't want to read them.

    If you are referring to my using the registry to disable a drive that AnyDVDHD doesn't seem to work with, whenever possible, I always exit a program before I edit any of its registry entries. That way I can be reasonably sure the program won't overwrite my edits.
     
  11. Ch3vr0n

    Ch3vr0n Translator NL & Mod

    No we're not, your drive hardware region is not properly set. This is causing anywhere problems with decrypting of the discs CSS protection. This the read errors

    EXIT AnyDVD completely, go into device manager and set the drive's DVD region. Then try the disc again.

    Your enabling or disabling of AnyDVD to work with the drive won't fix this drive's CSS issues with this or other disc's until you set the region

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  12. Tipperton

    Tipperton Well-Known Member

    I guess that all depends on the drive. My external blue ray drive also doesn't have its region set yet it was able to read the disc without any problems.
     
  13. James

    James Redfox Development Team Staff Member

    Probably because it isn't a Panasonic (Matsushita) drive. Anyway, setting drive regions is really, really a good idea.
     
  14. Tipperton

    Tipperton Well-Known Member

    I've always been reluctant to mess with setting a DVD drive's region because:

    1. I generally don't use movie DVDs on my computer, so 99% of the time I'm working with computer data, not videos, so setting the region is of little value.
    2. Once you set a drive's region, you cannot unset it should you later find that setting it was a mistake.
    3. You are allowed to set the region only 5 times.

    So unless it can be shown or proven that I would never regret setting a drive's region, I prefer to just leave it alone.
     
  15. Ch3vr0n

    Ch3vr0n Translator NL & Mod

    Then we can't help you, it's that simple. Your unset region is causing problems for AnyDVD. It's up to you to fix it

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    whatever_gong82 likes this.
  16. James

    James Redfox Development Team Staff Member

    It is quite simple. No region set means *every* disc region mismatches.
    The specifications say, that on region mismatch, the drive shall not reveal CSS keys.
    AnyDVD will brute force attack to get CSS keys. This works most of the time, but occasionally may take a long time or fail. That's why there is a CSS key database.
    If you set the region, AnyDVD will only need to brute force if the region does not match.
    If you don't set a region, AnyDVD will have to brute force with EVERY disc.

    Panasonic (Matsushita) drives will refuse to read encrypetd sectors, if the region does not match.
    If you don't set the region, Panasonic drives will NOT READ any encrypted DVD. No matter what you do, no matter which software you use.

    Conclusion: Setting the drive region is *always* better.
     
    testiles likes this.
  17. Tipperton

    Tipperton Well-Known Member

    Thanks so much for that explanation.

    Since my Pioneer Blue Ray drive seems to work with no problems despite not having its region set, I think that I will just use that drive for AnyDVDHD work from now on.
     
  18. Ch3vr0n

    Ch3vr0n Translator NL & Mod

    That's because matshita takes an extra step and does something to the drive's firmware, where it refuses to reveal keys from discs of the drive was sold in a different region of the disc, even if the region matched. Hence nobody really likes them and there's SHIT in the name ;-)

    I'll assume you're in the us and you got that disc there too. If you were to set the drive to region 1, the slimdrive will most likely work fine too. For latching region discs.

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