A customer opened a Support ticket with a problem playing AVI files created in CloneDVD mobile that he had burned to a DVD. He was using a Sony BDP-S580 and a Sony BDP-S380. Neither of these players will accept the AVI format converted through CloneDVD Mobile. The AVI discs played flawlessly on the PC. They also played perfectly on other externals, like the Samsumg BD-D5700 BluRay player.