some unidentified problem

Discussion in 'AnyDVD HD (DVD issues)' started by dspblues, Mar 12, 2008.

  1. dspblues

    dspblues New Member

    Ratatouille Backup Problem

    Hi Web,
    I'm having the same problem. When I run ImgBurn, I get the following...


    ===============================================
    Filter Driver Load Order - ImgBurn v2.4.0.0
    ===============================================

    Upper Device Filter: redbook
    Upper Class Filter: [None Found]
    Device: CD/DVD-ROM Device
    Lower Class Filter: PxHelp20
    Lower Class Filter: AnyDVD
    Lower Class Filter: ElbyDelay
    Lower Device Filter: imapi

    Filter Name: redbook
    File Name: C:\WINDOWS\System32\DRIVERS\redbook.sys
    File Version: 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
    File Description: Redbook Audio Filter Driver
    Product Name: Microsoft® Windows® Operating System
    Product Version: 5.1.2600.2180
    Company Name: Microsoft Corporation
    Copyright: © Microsoft Corporation. All rights reserved.

    Filter Name: PxHelp20
    File Name: C:\WINDOWS\System32\Drivers\PxHelp20.sys
    File Version: 3.00.56a [3.0.56.0]
    File Description: Px Engine Device Driver for Windows 2000/XP
    Product Name: PxHelp20
    Product Version: [2.0.0.0]
    Company Name: Sonic Solutions
    Copyright: Copyright © Sonic Solutions

    Filter Name: AnyDVD
    File Name: C:\WINDOWS\System32\Drivers\AnyDVD.sys
    File Version: 6.3.1.7
    File Description: AnyDVD Filter Driver
    Product Name: AnyDVD
    Product Version: 6.3.1.7
    Company Name: SlySoft, Inc.
    Copyright: Copyright 2002 - 2008 SlySoft, Inc.

    Filter Name: ElbyDelay
    File Name: C:\WINDOWS\System32\Drivers\ElbyDelay.sys
    File Version: 5, 1, 0, 1 [5.1.0.1]
    File Description: Elby Delay Lower Filter Driver
    Product Name: CDRTools
    Product Version: 5, 1, 0, 1 [5.1.0.1]
    Company Name: Elaborate Bytes AG
    Copyright: Copyright (C) 2003 - 2006 Elaborate Bytes AG

    Filter Name: imapi
    File Name: C:\WINDOWS\system32\Drivers\imapi.sys
    File Version: 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
    File Description: IMAPI Kernel Driver
    Product Name: Microsoft® Windows® Operating System
    Product Version: 5.1.2600.2180
    Company Name: Microsoft Corporation
    Copyright: © Microsoft Corporation. All rights reserved.

    What one do I remove?
     
    Last edited: Mar 12, 2008
  2. Webslinger

    Webslinger Retired Moderator

    Please do not post in other people's troubleshooting threads unless you wish to help them. Create your own thread instead. click http://forum.slysoft.com/showpost.php?p=87585&postcount=4 and read fully thank you


    None yet.

    We need a full error message (6B) and the Anydvd log (6A) file if you want help.

    1. Use Anydvd 6.3.1.7: click http://forum.slysoft.com/showpost.php?p=93915&postcount=1

    You may need to reboot after installing if prompted to do so.

    2. Click the red fox icon on your toolbar. Click "default". Click "ok".

    3. If you use DVDShrink, Nero Recode, or programs that generally can't handle structural protections, right-click on the fox icon on your toolbar and select "Rip video-dvd to Hard Disk". Choose your source and destination paths. Click "Copy", and wait for Anydvd ripper to finish. You can then import that rip into whatever program you want. This is an important step if the original disc contains structural protection.

    You don't need to do this if you own Clonedvd or are planning to make a backup with Clonecd.


    4. Use the latest Clonedvd: click http://forum.slysoft.com/showpost.php?p=84511&postcount=1

    5. Follow the steps from this link in order: click http://forum.slysoft.com/showthread.php?t=476 (follow them step by step)

    If you're using +R DL blank discs, I recommend using Clonecd: click http://forum.slysoft.com/showthread.php?t=327


    6. If you still have problems, then . . .

    A)
    a) Ensure Anydvd is running.
    b) Put the problematic original movie dvd in your burner. Wait for Anydvd to scan the disc.
    c) Right click the red fox icon on your toolbar.
    d) Select "Create Logfile"
    e) Wait for Anydvd to create a log file.
    f) A pop-up screen will appear. Take note of the location where Anydvd created the logfile and the logfile's name. Click "ok".
    g) Go to your My Documents folder
    h) You will see a zip file called "Anydvd_Info_titleofmydisc.zip" (or something similar; see step f)
    i) When replying or posting in the Slysoft forums, look for the icon that looks like [​IMG] (in other words, look for the paperclip after clicking "quote" or when creating a new thread)
    j) If you don't see that paperclip icon, click the "go advanced" button. You should see that icon now. Click the paperclip.
    k) A small pop-up screen should appear (if it doesn't please ensure your browser is enabled to allow pop-ups from the Slysoft forums)
    l) Click the "Browse" button, and locate and select the .zip file you created.
    m) click "upload"
    n) Close the window. When you submit reply, or submit a new thread, the .zip file will be attached automatically for us to take a look at


    B) State the full a)error message(s) you encountered (click "details"), b)tell us what program(s) you were using when you received the error message(s), and c) describe in detail what you were doing when you received the error message(s). What problem are you having exactly?


    C) Click http://forum.slysoft.com/showthread.php?t=5091 to see if your question has already been answered
     
  3. dspblues

    dspblues New Member

    log file

    Here's my log file from anydvd. Basically what seems to happen is that CloneDVD stops reading the disc at 13% and fails with CRC errors. I've tried 2 different discs and both fail.
     

    Attached Files:

  4. Webslinger

    Webslinger Retired Moderator

    1.
    i. Right click the fox on your toolbar. Exit Anydvd
    ii. Click start. Right click on "My computer"--->select "properties".
    iii.Click on the 'Hardware' tab--->click the 'device manager' button.
    iv. Open the dvd/cdrom branch---> right click on your optical drive
    v. Click "properties".
    vi. You should have a region tab. From there you can select a region.
    vii. Select the region that you're in
    viii. Start Anydvd

    Then they are both bad discs or your optical drive/reader is slowly dying.

    Download Nero cd-dvd speed. It's a free program. With Anydvd running in the background, select the tab labeled "scandisc". Select the appropriate drive letter, and click "start". If Nero cd-dvd speed reports read errors, your disc is (probably) bad and needs to be exchanged--even if it plays fine (or your optical drive could be slowly dying).
     
  5. DrinkLyeAndDie

    DrinkLyeAndDie Retired Moderator

    I'm not seeing anything out of the ordinary in your logs. I would recommend that you set your drive region but I don't believe that's causing the problem in this case.

    As Webslinger suggested I would scan the disc with Nero CD-DVD Speed.