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Some Options Disabled in USA and Japan!?

Discussion in 'CloneCD' started by A Friend, Jan 31, 2007.

  1. Vegas

    Vegas Member

    Ok got a response from Slysoft Support today.


    The help file is outdated. The options are not disabled.

    Best regards,

    John Smith
    Customer Support

    If these features are not working for you I would uninstall reboot defrag the HD and reboot again. As for my case I restored my machine from a system backup and installed CloneCD again and all is well.
    Just wanted to pass this along in case anyone else runs into this issue.
  2. Webslinger

    Webslinger Retired Moderator

    OK, that's what I thought. Thank you for posting.
  3. James

    James Redfox Development Team Staff Member

    Nothing is disabled in CloneCD5. Where in the documentation is this mentioned?
  4. mmdavis

    mmdavis Well-Known Member

    CloneCD 5

    It is mentioned in the Help file. In the CloneCD 5 Profiles Window section under the Protected PC Game it says: optimised for the creation of Safety Backups of protected PC Games. This profile is disabled in the United States and Japan.

    Farther down at the end of the Help file it says: Use "Emulate weak sectors", if you don't know if your CD writer supports correct EFM encoding. This feature works with any SAO or DAO CD writer. To use an "emulated" backup, you need an installed CloneCD with "Hide CDR Media" enabled.

    Don't forget: With the "Default" Button you can come back to the standard setting at any time.

    The options "Amplify weak sectors" and "Emulate weak sectors" are disabled in the United States and Japan.

    I live in the US and it was not disabled for me, so I assumed this was an old help file and that part did not apply any longer. Everyone in the thread said the verbiage was in there but they did not ever say it actually was disabled for them.
  5. James

    James Redfox Development Team Staff Member

    Thanks. These passages must have sneaked into our product when we got the original documentation from Elaborate Bytes AG in Switzerland.
    The documentation is in error, you can rest assured that nothing is disabled in SlySoft's CloneCD. :agree:
  6. James

    James Redfox Development Team Staff Member

    Whoa, come on people, look at this:

    As you all can see the five profiles, it should be pretty obvious that the documentation is wrong.
  7. mmdavis

    mmdavis Well-Known Member

    Yes Sir, sounded to me that someone just had a gripe. No one said that theirs was actually disabled. The original one or two posters, even sounded like they might have had an earlier version than 5. I guess if you just look at the documentation and never try it, you won't know. Thanks for your products.
  8. Vegas

    Vegas Member

    My issue was that the Hide CDR Media feature was grey. After reading the Help File I saw the bit about these features being disabled in the US and Japan.
    Thanks to the Slysoft crew for the input on this matter and keep up the good work.