[SOLVED] Sometimes the subtitle is missing

Discussion in 'AnyStream' started by 97037083, Sep 20, 2020.

  1. 97037083

    97037083 Active Member

    Hi Guys,
    Sometimes the subtitle is missing.I downloaded the first episode (s01e01) and check as Subtitle german, soundtrack original. Playback the file in the vlc player, i can't not choose the german subtitle.

    2020-09-20 22_36_43-Dunkle Leidenschaft (2020) - S01E01.png

    2020-09-20 22_43_52-Dunkle Leidenschaft (2020) - S01E01 - VLC media player.png

    I choose the same option for the second episode. Playback in vlc player again and this time i can select german subtitle. A comparison with the orginial netflix stream in Firefox shows that sometimes the subtitle is missing in the downloaded file.

    Windows 10 Professional, Version 2004
    VLC Player 3.0.11



    Oscuro deseo

    Can someone recreate the problem?
    Last edited: Sep 20, 2020
  2. Ch3vr0n

    Ch3vr0n Translator NL

    Please provide the AnyStream logfile, you'll find out in the same folder of the download unless you disabled the logfile option.

    If VLC has some kind of error log that would be helpful too

    Sent from my Pixel 3 XL using Tapatalk
  3. Prospere

    Prospere RedFox Development Team

    Just as Ch3vron mentioned - the log and, perhaps, VLC messages would help. By now I cannot recreate the problem (mostly, perhaps, due to the fact that I do not have these series in my region).
  4. 97037083

    97037083 Active Member

    I have examined the issue again. My fault was that i save my convertet MKV files in the same directory as the soundtracks.
    So i installed the newest version of MKVToolNix GUI and multiplex the files again. Anything works as is should.

    Please set the thread at solved. Thanks!
  5. Prospere

    Prospere RedFox Development Team

    Great! Thanks for updating!